There are 107 Companies in the United States
that provide Non-Voice BPO Services!

The United States has probably the most advanced software and information technology (IT) services industry in the world. More than 40 percent of the $5 trillion global IT market is in North America, primarily the United States. The industry accounts for $1.8 trillion of U.S. value-added GDP (more than 10 percent of the national economy) and 11.8 million jobs. According to CompTIA, there are more than 525,000 software and IT services companies in the United States. 

The average net salary of a web developer in the US is around $5000 with a $2000 annual prize. On the other hand, the hourly rate is nearly $32, which makes it one of the best-paid jobs in the world within the IT industry. 

Why Should You Work With American Web & Software Companies

U.S. software companies operate in a mature, harmonized market and have a reputation for producing reliable and effective solutions that accelerate quickly to the marketplace. International companies in the industry have shown interest in the U.S. market because of its strong intellectual property rights laws and enforcement. U.S. companies lead the world's packaged and custom-software markets and are competitive in nearly all other market segments with a stable overseas market share.

What You Should be Aware of When Working With an US-based ICT Company

Having a large IT market has both advantages and disadvantages. While offering a wider variety of IT companies to choose from is one of the biggest advantages the U.S. has to offer, the challenge for potential clients and partners of the U.S.-based web & IT companies is that the industry development is not equally distributed to all states and cities. This is why it’s good to have in mind the most important U.S. IT hubs and focus on choosing the best suitable one depending on your needs. 

How Reliable are US-based IT Companies

Based on a report delivered by CompTIA in 2020, the changes in the global IT market that make competition in this area tougher, U.S. companies will focus more on three development pillars: 

• Training and Certification of professionals in their existing tech skills

• Training and Certification of professionals in new tech skills

• Career growth and project management. 

This means that the market is saturated with the workforce and there is a small probability that companies will increase their hiring rate for new professionals. However, intensive and extensive skills development of U.S. tech professionals will increase the capacity and attractiveness of U.S. IT companies and web agencies. Additionally, this will improve the already well-developed abilities to deliver high-end products and services in the IT field

How Does the US IT Industry Relate to the Neighboring Countries

Considering that the US has probably the most developed IT infrastructure, the industry will keep its position for at least 3 years. On the other hand, the rising numbers of IT companies from Canada and Mexico come in contrast with what US companies have to offer. In other words, clients still have to choose between US companies and neighboring countries as the offers differ in quality and ways of executing projects. 

Overall, the US IT industry is in leading positions in different sectors, and combined with an authentic business culture will probably continue to keep its attractiveness. Although companies from the U.S. are flexible and are always adjusting to market requirements, the global market still remains unpredictable which may lead to significant changes in the far future.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.