Top Customer Service Verified Company
We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune 500 brands across the globe.
We are an award-winning customer experience company trusted by industry leaders like Lenovo, DoorDash, ClassPass, and Getaround. From e-commerce and SaaS to fintech, travel, and healthcare, we’ve powered billions in revenue, retained millions of customers, and helped high-growth businesses scale from startup to enterprise.
What We Deliver:
-
24/7 Multilingual Customer Support
-
Technical & Tiered Product Support
-
Inbound & Outbound Call Handling
-
Sales & Revenue Growth Campaigns
-
AI-Augmented, Omnichannel Engagement
-
Trust & Safety, Monitoring & Back Office Operations
-
Dedicated Virtual Assistants & Staff Augmentation
With over 100 million customer interactions handled, we don’t just answer questions — we create loyalty, protect brand equity, and drive measurable growth. Whether you need one trained agent or a fully managed support team, we scale fast, integrate smoothly, and treat your brand like our own.
We're not just support agents — we're growth partners in your customer journey.
✔ Proven results across 15+ industries
✔ 24/7/365 global support coverage
✔ Fluent in 12+ languages
✔ Trusted by brands with $1B+ in combined revenue
✔ High CSAT, low churn, faster response — always
If you're ready to level up your customer experience with a fast, flexible, and results-oriented team, let’s talk.
We’re just getting started on Clutch, but our work speaks for itself.
Top Customer Service at a Glance
Who Founded Top Customer Service?
How many projects a year does Top Customer Service deliver?
What is Top Customer Service average cost per project?
What are Top Customer Service company values?
Profile strength: Excellent
TOP! Top Customer Service is one of those reputable companies that have a strong profile on TechBehemoths. Based on their experience, client references, testimonials, portfolio, you can rely on their competence. You can confidently contact them and send your project inquiry. Top Customer Service is ranked in the top 45% among all 43,000+ IT companies on the platform.
Locations
HEADQUARTERS
2418 South Whitney Avenue, Independence, 64057, United States
Independence 64057
United States +18889730077
Speciality
- Voice
- B2B Lead Generation
- Business Consulting
- Corporate Training
- IT Staff Augmentation
- Human Resources
- Email Marketing
- Non-Voice BPO
- Fulfillment
- Content Marketing
- ERP Consulting
- Unified Communications Consulting
- IT Managed
- Logistics & Supply Chain Consulting
- Transcription
- IT Consulting
- Direct Marketing
- Digital Marketing
- SEO
- SMM
- Conversion Optimization
- Affiliate Marketing
- Marketing Strategy
Focuses & Technologies
- Staffing
- B2B Appointment setting
- B2B Lead Generation Call Center Service
- B2C Telemarketing & telesales
- Collections
- Third party verification
- Answering
- Customer support/experience
- Inbound appointment scheduling
- Order processing/ Direct response support
- Virtual Receptionist
- Surveys and market research
- Recruiting
- PEO/Employee Leasing
- HR Outsourcing (HRO)
- HR Consulting
- Benefits Consulting
- Association Management
- Cost-Reduction
- Due Diligence
- Sourcing Advisory and Procurement
- Writing & Content Creation
- Social Display
- DV360
- Customer Service Training
- Sales & Business Development Training
- Project Management Training
- Presentation & Public Speaking Training
- Leadership & Executive Coaching
- Video to Text
Client Focus
Industry Focus
- Health Care & Medical
- Other industries
- Advertising & marketing
- Utilities
- Transportation
- Telecommunications
- Retail
- Real estate
- Politics
- Non-profit
- Media
- Manufacturing
- Legal
- Information technology
- Hospitality & leisure
- GPS, Navigation & GIS
- Government
- Gaming
- Gambling
- Energy & natural resources
- Education
- eCommerce
- Dental
- Consumer products & services
- Business services
- Automotive
- Arts, entertainment & music
- Financial services
Top Customer Service Stats ! You can learn more about company stats on TechBehemoths in this article.
How Top Customer Service compares to other companies based on profile strength?
See how Top Customer Service is positioned among 21953 companies from United States based on profile strength. An excellent rate means that you can trust this company and initiate successful partnerships.
How much does Top Customer Service charge for their services compared to other companies in United States and Independence?
Top Customer Service charges between $30 - 70/hour, meaning that the cost of their services in United States is below average. This is perhaps a sweet spot. A well-optimized cost structure. It could definitely be a win in the end, but don't forget about your due diligence before hiring..
How many services does Top Customer Service provide compared to other companies?
Top Customer Service covers 82 services in their current region or area. This means that the company offers a high range of services compared to their competitors. That's great, but do your due diligence before. Too many services are also tricky. It might be that the company is a superstar indeed, but at the same time, they could be overwhelmed with just a little of everything.
When was Top Customer Service founded?
Top Customer Service was founded in 2010. According to TechBehemoths data, 459 companies were founded in United States in that year. Compared to other companies, Top Customer Service is veteran in the market. What can be added here? A very experienced company, which most of the time works with bigger clients or long-term projects. If you are one of these - don't think twice and contact them.
Portfolio
Reviews
Write a ReviewFrom 20 reviews
-
A Team You Can Rely On Every Time
TCS oversees our customer inquiries, estimates scheduling, and service updates. They’re proactive, organized, and always prepared. Our operations run smoother because of them. Their professionalism is unmatched. -
Impressive Service With Real Results
TCS manages customer intake, filter replacement reminders, and follow-up calls. Their thoughtful approach and strong communication have boosted our customer retention. They take customer service seriously, and it shows. -
Dependable Support That Improves Operations
TCS took over all our customer-facing communication. They’ve reduced our missed calls dramatically and improved the accuracy of our bookings. Their team is friendly, well-trained, and consistently delivers exceptional service. -
Excellent Customer Support & Lead Management
From appointment scheduling to general inquiries, TCS handles it all with precision. They ensure customers are informed, comfortable, and taken care of. Our booking volume increased noticeably after partnering with them. A truly top-tier service provider. -
A Perfect Extension of Our Team
TCS manages bookings, cancellations, and customer follow-ups with complete professionalism. Their attention to detail and friendly communication have elevated our overall customer experience. We see them as a seamless extension of our own staff. -
Reliable, Responsive, and Highly Skilled
TCS took over our inbound support and emergency call handling. Their fast response times and calm communication have made a massive difference. Customers feel cared for, and our technicians receive clear, accurate job details. A truly dependable support team. -
Outstanding Communication & Service Quality
TCS handles all of our customer calls, follow-ups, and scheduling. Their professionalism shines through every interaction. They’ve helped us reduce missed appointments and improve customer trust. Their consistency and dedication make them one of our most valuable partners. -
Smooth, Organized, and Truly Customer-Centric
From day one, TCS demonstrated a strong commitment to service quality. They handle appointment setting, client reminders, and general inquiries for our clinics. Their professionalism and soothing communication style have built tremendous trust with our patients. We couldn't ask for a better support partner. -
High-Level Support With Zero Hassle
TCS took the lead on our customer support hotline and notification desk. They quickly learned our security protocols and communicate them clearly to clients. Their agents are calm under pressure, accurate with details, and always professional. Excellent service from a highly capable team. -
Reliable, Friendly & Extremely Efficient
TCS manages customer requests, cancellations, and rebookings for our cleaning service. Their quick response times and friendly communication have improved our customer satisfaction score by a significant margin. Their consistency makes them feel like an internal team rather than an external partner. -
Outstanding Communication & Conversion Rates
TCS handles all our inbound leads and scheduling. Their conversion-focused approach has noticeably increased our booked jobs. The agents communicate clearly, follow scripts perfectly, and handle objections impressively well. We now view TCS as a core part of our sales funnel. -
Exceptional Quality From Start to Finish
We rely on TCS for appointment bookings and new customer intake. Their accuracy and attention to detail ensure that our field teams always have complete and correctly documented job information. They’ve helped streamline our workflow and reduce scheduling errors. A highly professional and dependable team.