There are 2 Companies in Munich
that provide Non-Voice BPO Services!

Munich is one of Europe’s leading cities when it comes to tech development, and since 2016, the ICT sector has grown significantly. The Bavarian capital has one of the highest rates in tech employment, education, and revenue per industry, which indicates that Munich is a vital economic and digital center in Germany and also in Europe. 

The ICT sector in Munich is divided into 3 segments: services, wholesale, and production. The service sector is relevant for most IT companies and digital agencies, with the largest number of employees and the highest revenues. On the other hand, the product segment is the highest-selling out of all, in relative terms. 

According to the Bavarian Statistical Office, in 202,3 the number of employees in the ICT sector in Munich was over 100K, with over 16,000 open tech jobs in February 2025 for IT professionals. The numbers do not include sole proprietorships and startups, even if they are also part of the industry. 

Certainly, Munich, as one of the leading tech centers in Europe, has managed to attract tech corporations such as Microsoft, Google, IBM, Apple, Alibaba Group, Cisco, Huawei, and Fujitsu. But also, Munich is the home where the BMW, Siemens, and Audi brands were born and grown. 

When it comes to startups and accelerator programs, incubators, and partnerships, Munich is again excelling: 9% of all German startups are born and developed in Munich. Apparently, a low number, but taking into account all cities with high IT potential, the results are actually impressive. 

Regarding salaries in the IT industry, according to Glassdoor, the figures range from €54,000 to €92,000/Year.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.