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There are 3 Companies in Kharkiv
that provide Non-Voice BPO Services!

Discover Top IT Companies in Kharkiv specialized in Non-Voice BPO and other related services. Find the best IT service providers for your projects.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

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Explore Top Non-Voice BPO Companies in Kharkiv

We found 3 companies. Last updated in: November, 2024

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The ICT Industry in Kharkiv: Data & Insights

Kharkiv is one of the 3 leading tech hubs in Ukraine, and also one of the largest cities, with respectively developed IT infrastructure and digital environment. According to an article published in 2019 by ain.ua, Kharkiv has more than 500 tech & IT companies that enrolled 31K+ employees and professionals in the field. Out of these 500+ IT and tech companies from Kharkiv, more than 200 are registered on TechBehemoths and you can find them right away. 

Like in all other tech centers in Ukraine, Kharkiv IT companies and digital agencies export their services abroad, most of all in the EU (19%) and the US (75%). The market share was estimated at $962M in 2019, but today, it values way more. 

The average income of an IT professional in Kharkiv was around $2K/mo in 2019 according to ain, and $1458/mo according to the Average Salary Survey based on 2021 data. The drop-off is caused by the pandemics and lower rates of project requests from abroad since the city as well as other locations from Ukraine depend on the international market and demand. 

In 2018, IT companies from Kharkiv were taxed at UAH 6.4B or $230M, money that went most of all to the municipality. Also, by 2025, under favorable conditions, Kharkiv IT market value expects to grow up to $2B by 2025. Also, in the near future, Kharkiv is expected to attract new investments in the sector from tech giants, and gain new accelerator, incubator, and startup programs that will boost the digital economy of the country. 

Overall, Kharkiv is one promising destination in Ukraine for IT companies and potential investors, but also for clients that would like to work with experienced BPO entities. Yet, the city, as well as the entire country depends a lot on political and economical development, and newly-on pandemics evolution. 

What is Non-Voice BPO and what are its benefits for your projects?

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

  • To streamline its operations
  • To increase productivity
  • To reduce their costs, given that they do not need so many resources
  • To improve customer satisfaction
  • Often provide 24/7 support, making it possible to respond to clients in different time zones
  • Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

  • First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
  • Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
  • Find out about quality assurance processes which are also important to ensure accuracy and efficiency
  • Ask about their technology and infrastructure for efficient service delivery
  • Check data security measures and compliance with industry regulations
  • Evaluate pricing models and cost structures in relation to the value and affordability they offer
  • Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.