There are 1 Companies in Austria
that provide Non-Voice BPO Services!

Austria is considered one of the fastest-growing economies of Europe and additionally has a long history and rich tradition in the culture of trading. However, if one century ago Austria had the ”Golden Apple” of Europe - Vienna, now, in terms of the tech industry attracts considerably lower attention than its more developed and stronger sibling - Germany.

According to Payscale, the average salary of a web developer is around 3,605 EUR/month, and this makes the average hourly rate of an Austrian developer 26 EUR/hour. The numbers are really close to the EU average of 3,000 EUR/month to 5,000 EUR/month average wage in the sector, and 29 EUR/hour - hourly rate. 

Despite the relatively low prices compared to what we would have expected, Austria is driving the information and communication technologies (ICT) sector forward and has developed into a top location. Many large international corporations can be found here; however, Austrian IT companies are also among the top-ranking companies on the global ICT markets.

Why Work With Austrian Companies

Due to Western European traditions and trends, Austria always implemented all EU directives and laws in the IT sector. This made it one of the most important destinations for companies from other countries, and especially the UK, after Brexit. 

However, the main reason why it’s worth working with Austrian IT companies is good and precise management, along with average prices.

What to Be Aware of When Working With Austrian Companies

Based on a study performed by Red Herring, the difference between Austrian Web Agencies and other Western countries is in mentality. In Austria, everybody has another way of thinking from other Western Europeans. Thinking in the typical Western European way means going to Germany or France. This type of mindset is incompatible with large-scale globalization processes that make connections more accessible, services more affordable, and products of a higher quality. Lately, the mentality has been changing, and young entrepreneurs and agencies are evolving and adapting their way of thinking and approach, both social and business. However, Austria’s ICT branch is still in a transition period.

Are Austrian Companies Reliable?

In terms of reliability, Austrian-based agencies are among the most trustworthy in Europe and globally. Precision, commitment, and transparency are three keywords that would describe Austrian web agencies. Good management and communication are also an in-house specialty, so basically, Austria is a clear location. 

How Does Austria Relate to Its Neighboring Countries in Terms of IT?

Its potential, geographically, is big: Vienna is the second-largest German-speaking city on earth, behind Berlin. The Vienna-Bratislava metropolitan region, which encompasses the Austrian and Slovak capitals, is home to over three million people. Prague, the Czech Republic’s tech-happy capital, is just a short train or flight away, as are Budapest, Zagreb, and several other central European hubs. Barely anything in Europe is over three hours away by air. All these are connecting Austria with the main European hubs and influencing the ICT development in the region. 

Generally, Austria has a great IT infrastructure and development potential. Adjusting the social aspect of the industry to the more advanced countries in the region is just a matter of time. On the other hand, Austria is by far not the most experienced country in IT, but it shows positive results.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.