Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: December, 2023
FlairsTech is an international IT and Software Services company with over 1000 employees in five (5) offices on three (3) continents supporting thousa...
MONGID | Software House ®️ is a leading web development company located in Ramallah, Palestine. With a focus on custom websites and web-based applicat...
We are one of the leading innovative information technology services providers located in Iraq with 10+ years of experience in the MENA region, dedica...
We’re a global full-service software engineering company making success stories for over 5 years and helping visionary companies emphasize their stren...
Eplanet is a leading BPO and IT company that provides innovative solutions to help businesses thrive in the digital age. Our team of experts leverages...
Aelieve is an industry-leading digital marketing and web design company rooted in the thriving city of Iowa. As your trusted marketing partner, we off...
Services:
OnHires is a global recruitment agency specializing in finding IT specialists for fast-growing companies of any size. We provide the best employees wi...
Services:
A creative digital agency like no other!We are a digital design agency specialising in all things digital. We’ve made it our aim to create top-quality...
Services:
We excel at crafting visually stunning memorable experiences for web and interfaces. We love taking on challenging projects that require full-on conte...
Services:
WorldWin Coder has in-depth experience in WordPress eCommerce, Job-Manager, and LMS plugins like LearnPress, LearnDash, tutorLMS, WPLMS, LifterLMS. We...
Services:
Maruti Techlabs is an award-winning product strategy, design, and development partner. We bring the strategic value of product development consultants...
Growing Businesses through Digital Trust. Tecalis combines ID Verification and eSignature performance on a holistic platform fitting security and user...
The Digital Marketing People is a full-service digital marketing agency helping businesses reach their marketing goals through digital channels. Our t...
Services:
From last 12 years, Bacancy is delivering professional services on more than 1000+ web and mobile application development projects for clients across...
Your business challenge Almost every business owner in South Africa will agree that IT support is one of the major challenges within their company,...
ROC.PH is a unique Marketing-As-a-Service platform designed to cater to businesses and professionals who want to achieve their goals without the hassl...
Services:
Elscript Technology is a full-service provider of web solutions based in Nepal's business hub. We have specialists in every area of web development, s...
Services:
Xpertech Solutions is one of the leading ICT and renewable energy conglomerate providing computer hardware, software, security systems, professional I...
Yaali Bizappln Solutions, the leading IT Solutions Provider and Zoho Premium Partner Company in India & USA, founded in 2016 and run by former...
We provide, reliable and innovative startup ecosystem for them to achieve their goals with the power of technology, from ideas to building successful...
Livex is a software company based in Pretoria with more than 17 years experience in software development, mobile app development, network management a...
We cannot leave the source code to you! There is no documentation! This is outside our area of responsibility! Have you already heard one or more o...
We have been delivering the highest standards of services to organizations in three major cities (Singapore, Johor Bahru, and Kuala Lumpur in Malaysia...
Welcome to Tanzania Tech Media, your go-to destination for all things technology in Tanzania. Our platform is home to a wide range of editorial proper...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
-
IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
-
Managed IT Services: Outsourced IT support and management for businesses.
-
On-Site Support: Physical presence for addressing complex technical issues.
-
Remote IT Support: Remote troubleshooting and issue resolution.
-
IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
-
Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
-
Expanding Support: Scaling support operations to accommodate a growing user base.
-
Technical Issue Resolution: Addressing critical incidents and reducing downtime.
-
IT System Deployments: Providing support during technology rollouts and migrations.
-
User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
-
Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
-
Large Enterprises: Managing complex IT ecosystems and extensive user bases.
-
Service Providers: Offering technical support as part of their service packages.
-
Education Institutions: Supporting faculty, staff, and students with technology issues.
-
Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
-
E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.