Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: April, 2024
UAITLAB is a team of programmers and designers, QA, DevOps, online strategists, digital masters and marketers.We are united by a common goal - to crea...
Since we started in 2019, Beezet Group has become one of the fastest growing company in Sri Lanka. With trust, integrity, teamwork, and quality, we he...
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Elscript Technology is a full-service provider of web solutions based in Nepal's business hub. We have specialists in every area of web development, s...
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ExpertiseERP & CRM systemsCustom software developmentMobile app developmentWeb developmentEnterprise software developmentLegacy software re-engine...
Binmile is committed to offering IT services in digital product engineering, software product engineering, application development, test automation, c...
YAALI is the renowned IT Solutions Provider and Zoho Premium Partner Company in India, Chennai, was founded in 2016 and run by former employees of ZOH...
Xpertech Solutions is one of the leading ICT and renewable energy conglomerate providing computer hardware, software, security systems, professional I...
We design innovation and creates sustainable technology ecosystems.We create innovation delivery programs, build intersections, avoid limits take on t...
Providing Website Design, WordPress Development, e-Commerce, SEO, Graphic Design, our design and development work is focused, results-driven and clien...
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We cannot leave the source code to you! There is no documentation! This is outside our area of responsibility! Have you already heard one or more o...
We have been delivering the highest standards of services to organizations in three major cities (Singapore, Johor Bahru, and Kuala Lumpur in Malaysia...
Make Enterprise IT Your Competitive Advantage! At Genius Business Solutions (GBSI), we're renowned worldwide for our passionate team of IT experts ded...
Passionate about driving digital transformation and empowering businesses to thrive in the digital age.We are providing core IT solutions and services...
About InnTech IT Solutions🌐 Company Overview: - Based in Shanghai, China, InnTech IT Solutions is a leading IT services provider specializing in so...
Computer Store Uganda Limited was founded in Kampala in 2011 by dynamic IT professionals. With a practical approach to customer service, we have the c...
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Welcome to Tanzania Tech Media, your go-to destination for all things technology in Tanzania. Our platform is home to a wide range of editorial proper...
At Rootstack, we strive for excellence every step of the way. We provide high-quality technology and software outsourcing services and create outstand...
Frankson IT Services stands as the preeminent information technology company in Lagos, Nigeria, offering a comprehensive suite of IT services tailored...
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P.R LONDON AND MEDIA LTD is Technology focused Film Production & Media business. We operate an online, globally viewed Ecommerce Business, News Pu...
Revolutionizing your digital strategy with bespoke IT solutions, SevenC is a leading IT company in Sandton, South Africa. Founded in 1998, SevenC has...
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With PWR Technologies as your managed IT service provider, you’re not getting good service – you’re getting award winning service. We are very proud t...
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Solution Web México Online is a leading company in the web hosting and domain sales market, with more than 10 years of experience in the sector. Our c...
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Select Pakistan – Select.pk is an IT Company founded in September 2016 in Pakistan with a focus on adding value to the businesses of our clients with...
Dirayaah Smart Technologies is a Software company in Saudi Arabia, that Paves The Way For Organizations To Expand Their Abilities To Stand Out Through...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.