Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: April, 2024
Trusted Manage Service Provider, and Wireless Internet Service Provider in MiamiBroadMax Networks is a business technology company that has been servi...
Alpha Net is a USA-based IT Solutions company that providing Enterprise Web Hosting Solutions in Bangladesh since 2001. Alpha Net was founded by Ab...
Founded in 1998, Jaffa.Net (www.i-jaffa.net) is an esteemed software development, software consultation, and hi-tech solutions company. Renowned for i...
International consulting company in new technologies with more than 20 years of experience specializing in Digital Workplace and Microsoft solutions....
Business Coaching / Niche MentorRelentless Growth, Business Revenue Development, Omnichannel Marketing, Techstack Autoscaling, Niche Consulting Mentor...
Providian is a specialized consulting firm and a market leader in technology solutions for #ERP, #CRM, HRMS & Mobility Solutions since 2000, 550+...
Myanmar Digital Solutions (MDS) is a leading technology company based in Myanmar, providing innovative digital solutions to various industries. Establ...
Established in 2010, Vinova is a passion-driven and award-winning development company for mobile, web, and enterprise applications. Our clients span t...
Qtatech is a trusted strategic digital experience, creative and digital transformation agency. Specializing in artificial intelligence-based website c...
Expert IT Touch is a leading technology company dedicated to delivering innovative IT solutions and exceptional customer service. With a deep commit...
Need Graphic Designers, Developers, SEO Experts, Social Media Marketers & Virtual Assistants? Get Top Quality Services Starting at Just $3/hour: I...
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LTS Global Digital Services (LTS GDS) is a member of LTS Group, a global end-to-end IT services and...
Honesty, Integrity and Reliability You Can Trust We are a company with purpose, where the dedication to the needs of others creates a strong founda...
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The core business of Optimum Tech is to provide holistic IT solutions and services that empower businesses to thrive in the digital age. Their experti...
Overview: Aresourcepool is a leading IT services provider with extensive experience in providing DigitalMarketing (Internet Marketing & Web Design...
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Are You Ready To Put An End To Expensive, Frustrating Computer Problems Finally and Forever?Small Business owners hire us to put an end to their techn...
Navtech is well known to be one of the best software development companies of this world since 2013. We always keep running with a bundle of youthful...
Telco ICT is a leading Managed IT Service Provider and esteemed Telstra Business partner based in Australia. With a comprehensive portfolio of telecom...
Step into a realm of unparalleled excellence with Vorson, a prestigious consortium of over 9 companies. Since our inception in 1998, we've redefin...
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We believe IT can be done betterAt Intuitive IT we provide high-quality IT support for Melbourne-based businesses. We build, monitor and maintain your...
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At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’...
As a dynamic IT company, Green Torque excels in delivering a diverse range of services to clients in Kuwait and Dubai, inspired by its commitment to t...
TechMatter - a prominent software development firm headquartered in Pakistan, extends its operational footprint to key international markets, inc...
Our experience in Managing the system and working for enterprise solutions. Our rich and varied experience and stringent quality standards ensure us t...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.