There are 1 Companies in Italy
that provide Non-Voice BPO Services!

Data from the Global Information Technology Report 2019 shows that Italy is one of the countries that improved the most during 2019 in its ability to leverage information and communication technologies to improve its competitiveness and the well-being of its population. In 2025, the IT Services market in Italy is expected to reach $26.22 billion, with the biggest segment being IT Outsourcing, worth $10.53 billion.

The country reached the 26th position in the Networked Readiness Index (NRI), an aggregate index that assesses the countries’ overall environment for innovation and ICTs. It also measures their readiness for ICT uptake; the level of usage by companies, society, and the private sector; and the overall level of impact on society and the economy. 

Why Should You Work With Italian IT Companies?

Italian IT companies and web agencies are among Europe’s leaders in software development and computing engineering, having a good price/quality ratio which allows them to be competitive on the European ICT market. With more than 132,400 ICT companies registered in 2025 and around 631,500 professionals working within the industry, Italian companies provide innovative solutions for both local and international clients. 

What You Should Be Aware of When Working With Italian IT Companies

High demand for IT services and products on the local market creates, in turn, an even higher demand for IT professionals - a luxury resource for Italian IT companies and for the entire industry. This makes Italian IT and web agencies outsource professionals and talents from other, cheaper countries, which, on average, makes the service quality lower than it should be. 

Even though Italian companies are encouraged to provide long-term training sessions for underqualified outsourced professionals, this is a costly process that not all companies are willing to undertake. 

Are Italian IT And Web Companies Reliable?

In spite of tough conditions and challenges Italian IT companies and the entire industry face, Italy has its own niche of the market that has been loyal for years, and reports from Forbes reveal that the trends will keep the same pace. This business model of moving slowly and getting long-term contracts enables Italian IT companies and web agencies to increase their reputation as trustworthy. 

How the Italian IT Industry Relates to the Neighboring Countries

Italy has been the first country in the world to approve a Declaration of Internet Rights through a parliamentary vote: the Italian Bill of Internet Rights was ratified on 28 July 2015 by the Chamber of Deputies and paves the way for digital citizenship. Additional progress has come in the form of the Italian Freedom of Information Act and the modification of the copyright law of 1941, which has been updated to cover telecommunication networks.

The IT industry in Italy is very close to neighboring France and Switzerland, with investment, trade, and partnerships. Italy’s sector is developing with the government’s support for digital optimization. Switzerland offers higher salaries and a business-friendly environment. France, with Switzerland, provides various perks in innovation and market access for Italian IT companies. 

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.