There are 1 Companies in Finland
that provide Non-Voice BPO Services!

Finland’s IT sector is one of the most advanced in Europe and the second-largest IT hub in North-Europe. The country has been through a strong digitalization process in the early 2000’ and skilled specialists are more and more attracted to discover the digital and tech possibilities the country has to offer. 

Among other things, Finland ranked 1st globally in the happiness index 4 years in a row, which gives another reason for skilled IT specialists to enter the local market, and the native Finnish professionals to remain and continue to develop the country IT and the entire business ecosystem. 

Finland’s contribution to the world digitalization is huge - they brought the SMS, 5G, and Linux OS. This highlights, even more, the capabilities of Finnish tech workers in the field. 

Why working with Finnish IT companies

Finnish IT companies made their way through the European IT market in 2008-2010 but at that time the market only started to grow and didn’t provide enough possibilities to Finnish companies in getting a world-name. However, in 2015’ IT companies from Finland managed to break the market with improved UI/UX solutions, high performance in software and web development, and also numerous startup incubators that relaunched the country’s IT sector and made it one of the most famous in the world. 

From Finnish IT companies and digital agencies, you can expect everything between excellent and outstanding services. The 3400+ IT companies provide high-quality services for the local market via public-private partnerships, and for the international market via BPO, and direct services due to the open European Market. 

Most Finnish IT companies are SME’s which are supported and facilitated by the government and local policies. In Finland, companies usually join IT parks and tech communities that help businesses find and benefit from local digital services. 

What you should be aware of when working with Finnish IT companies

According to Glassdoor, the average salary in the Finnish IT sector is 3.055 Euro, which also makes it higher than the average salary and as well hourly rate. In these regards, you may want to pay attention to prices before working with a digital agency from Finland. 

Everything else from project management and dev skills should not be a reason for concern since Finnish skilled workers are enough, and everywhere in the local companies. 

Are Finnish companies reliable?

The most known thing about Finnish IT companies is high-quality services and products. This is why reliability is not a question for local digital agencies and companies from Finland. Also, due to market stability and reliability, foreign investors and IT companies are choosing Finland as their next location for new offices. 

How does the Finnish IT sector relate to the neighboring countries?

Across Europe, there are traditional IT sectors and more innovative ones. Finland focuses more on innovation and tries to bring digitalization in new sectors of the economy. There are eight pillars of Finnish digital economy, and all of them connect each part of the economy and society to the web: 

• Digital Trust

• AI

• Intelligent Connectivity

• New Space Economy

• Smart Mobility

• Data Centers

• Retail Tech and Ecommerce

• Financial Technology. 

Some of these pillars are present in the traditional IT sectors such as FinTech, E-commerce, and Data Centers. The neighboring Sweden for example focuses more on e-commerce and FinTech but lacks other digital directions that Finland has. 

The latest Finnish sector that goes through digital transformation is the medical one. Finnish digital agencies and IT companies focus now on providing a comfortable place for doctors and patients using digital technologies. This comfort touches aspects like interior design, acoustic, access to information, entertainment and expands up to neural networks and involving AI in the surgery processes.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.