There are 1 Companies in Nicaragua
that provide Non-Voice BPO Services!

In the last decade, Nicaragua has managed to improve its educational, social, and infrastructural systems despite the regional context - the LatAm has become one of the least stable regions for investors. Also, even with small steps, the Nicaraguan economy registers positive growth, 0.6% per year, which gives a ray of hope to already existing foreign investors in the country. 

All these factors, helped the local IT industry to overcome challenges and difficulties that the entire region confronts, and thus, placing Nicaragua as the top digital services provider in the region. 

According to Payscale, the average salary in the IT system in Nicaragua reaches 24K USD/year, even if the country, like many others in the region transformed into a BPO center for North American companies, especially from the US and Canada. 

Investors have access to cheap skilled professionals, cheap real-estate, and also to fiscal facilities established by the government to stimulate the IT industry’s growth. 

Why you should work with Nicaraguaian IT companies

Human resources - plenty, educational level - relatively high compared to the region, IT infrastructure - decent, but could be better. These are the key factors that attract both companies and clients to the Nicaragua tech market. 

Yes, probably it’s not the brightest choice, but for North American companies and investors, Nicaragua can be considered a gold mine. 

For a long time, Nicaragua has been a BPO center, locals also started to develop their own businesses in the IT sector, benefiting from not already skilled, but now even experienced workforce that is able to handle almost all types of digital projects. Even if we are not talking about a startup boom, the already existing IT companies from Nicaragua can compete with North-American companies at certain levels and services. 

What you should pay attention to when working with IT companies based in Nicaragua

One thing that Nicaragua misses is the business culture, and along with it - low project management and communication skills that are vital to attracting clients. This is rather a challenge than a missed opportunity, but by the time this challenge will be overpassed, Nicaraguan companies will lose their competitiveness.

Are Nicaraguaian Companies reliable?

In terms of reliability, Nicaragua has an important advantage. Professionals that worked for international companies in the BPO are now working for their own companies. The rich experience and connections gained previously, help Nicaragua companies find clients and partners for their digital projects. 

How does the Nicaraguan tech industry relate to the neighboring countries?

With Colombia and Peru as neighbors, the Nicaraguaian IT industry is in full development. But even so, it will take some time to get ahead of them.  According to the Global Innovation Index 2020, Nicaragua is in the 99th position out of 130 countries, while Colombia is in the 68th position and Peru at 76. 

Nonetheless, in the digital era, overnight transformation is real and, if implemented correctly, the reforms in the IT industry can make Nicaragua one of the most developed countries in LatAm

IT Industry in Nicaragua in 2022

2022 might be tense for the IT industry in Nicaragua as the Meta company accuses the country of hosting troll farms. As a direct consequence, more than 1000 accounts have been shut down on Instagram and Facebook. So even if the Nicaraguan authorities will run reforms in the IT sector, it could already be compromised in the long run if the accusations prove to be true. That's one reason why Nicaragua may not benefit from foreign investments and even lose the existing ones in 2022

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.