There are 1 Companies in Guatemala
that provide Non-Voice BPO Services!

Guatemala is the home of over 7 million people and no access to oceans or seas. Not that this counts so much for the IT, but still it could attract at least visitors. By far, the country’s main industries do not include tech or IT, but, this doesn’t mean that the other industries are not using technology or software to ease the burden of processing goods.

Guatemala is mostly an agricultural country, with a long tradition of soybeans cultivation - now the 2nd largest exporter in the world of the same soybeans. However, Agrotech is what makes other industries closer to the digital revolution, the countries around have already approached and adopted. 

So, if there is not much to talk about IT, why you should work with Guatemalan IT companies?

Why Working with Guatemalan IT companies

First, the not-many IT companies and software agencies that exist in Guatemala, are mostly focused on BPO. With the government that struggles to support the digitalization of other industries, these companies, and especially the experience of the workforce are extremely valuable for the country. 

The tax rates for all companies have been for a long time now only at 10%. This means that the low prices the IT companies ask for can be even lower due to this reason. Of course, in the neighborhood, you can see already a lot of digital parks and communities where the IT sector is spared from paying taxes, but for the country’s economy - 10% is good enough. 

What you should be aware of when working with Guatemalan IT companies

With all the advantages and disadvantages, even if you choose to work with Guatemalan IT companies, there are several things you should consider. 

First of all, it’s about language barriers. You may meet many tech workers, skilled professionals, project managers working for local companies that may have several issues with talking in other languages than Spanish. In other words, English may be a challenging option for communication. 

Time differences - Consider the time zones you and the partner IT company are located in. It may be challenging as well to sync the work process and establish effective cooperation, while both of you are in different parts of the globe. 

Professionalism - like in any other country, there are companies that perform well, better, and the best. You can meet all of them in Guatemala. However, finding the best one requires paying attention to several key points such as experience, number of employees, portfolio, hourly rates, and several others. 

How reliable are Guatemalan IT companies

In terms of reliability, Guatemala doesn’t rank in any way. It may vary from company to company and project to project since there is no standard for the country’s profile. We suggest studying each company individually and check the reviews for detailed information about this one. 

How does the Guatemalan IT industry relate to the neighboring countries?

Bolivia, Brazil, and Argentina have some of the most developed IT industries in LatAm. This means that the entire region can and could impact Guatemala’s IT infrastructure and local companies’ performance overall.  However, Guatemala never focused too much on developing the IT industry and remains to be an Agricultural country. In the long-term perspective, Guatemala could reach a certain level of development that would attract the client’s attention to the country from another point of view. But so far, the country’s IT industry serves as a BPO, and in the near future is much likely to remain in this position.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.