There are 1 Companies in Dominican Republic
that provide Non-Voice BPO Services!

The IT industry in the Dominican Republic is not and has never been the first priority for more than a decade now. But things slightly change, and the small agriculture-based country is determined to invest and attract investments in tech. All three major telecommunication groups announced a huge investment in the ICT infrastructure: DOP 18 Bn. In addition, the Inter-American Development Bank is set to help to cover the country with up to 70% internet network from 45% in 2017. 

Why working with a Dominican Republic-based IT company

Dominican IT companies are also popping up after the digital transformation announcements and already invested money within the industry. The country has a decent talent pool that can serve as a background for the entire tech industry. There are more than 44 tech companies registered on TechBehemoths - the fastest growing platform for IT companies and businesses, which are covering in their turn more than 26 different types of services and tech segments within the IT industry. The numbers will continue to grow each year due to the pandemic and the need for contacting new companies and establish new partnerships abroad. 

What you should pay attention to when working with a Dominican Republic-based IT company

The major problem that most businesses see in the Dominican tech sector is a lack of experience in providing tech services but also small business traditions that are more appropriate for the Latin American market rather than for the North-American one. Now that the ICT infrastructure is not so bad, investments will continue to come from individual companies and from foreign governments that want to increase their tech influence in the Carribian region. 

How reliable are Dominican Republic-based IT companies

The reliability of Dominican tech companies cannot be evaluated at this decisive moment of evolution when the country is at crossroads. The risk of saying that Dominican tech companies are or are not reliable is high enough to impact their activity and credibility on an international level. However, the general rule that every country has both reliable and less fair companies is not an exception for the Dominican Republic. The best way to fight the risks and hire a Dominican web agency or tech company is to inform yourself before taking a decision. 

Dominican Tech Industry in 2022

Similar to Puerto Rico tech industry, the one from the Dominican Republic shares the same fate when it comes to industry growth and digital progress. However, in the Dominican Republic it's clear that the number of IT companies is considerably higher, and thus, the capabilities are enough to attract more local workforce into the industry. 

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.