There are 1 Companies in Vietnam
that provide Online Reputation Management Services!
As Vietnam moves from low-tech manufacturing to a service-oriented economy, the country’s information technology (IT) market is increasingly gaining traction, giving competition to IT firms in China and India. This has partly been encouraged by the growth of Vietnam as a regional market for domestic enterprises and global technology vendors
Discover Top IT Companies in Vietnam specialized in Online Reputation Management and other related services. Find the best IT service providers for your projects.
Online reputation management (ORM) is the practice of strategically controlling and enhancing the way a brand, business, or individual is perceived online. It plays a vital role in building customer trust, establishing industry credibility, and driving sales. Key aspects of ORM include effectively responding to negative feedback, getting positive reviews, and closely monitoring brand mentions on various platforms.
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The ICT Industry in Vietnam: General Profile
As Vietnam moves from low-tech manufacturing to a service-oriented economy, the country’s information technology (IT) market is increasingly gaining traction, giving competition to IT firms in China and India. This has partly been encouraged by the growth of Vietnam as a regional market for domestic enterprises and global technology vendors.
Why you should work with Vietnamese IT companies
Local software producers mostly provide their products to government and small and medium-sized enterprises, while larger Vietnamese companies generally look to multinationals for software. As internet infrastructure starts to improve, more demand for areas such as software as a service (or, on-demand software) and other cloud-computing services should pick up.
What you should pay attention to when working with Vietnamese IT companies
The underdeveloped IT sector and infrastructure, as well as a relatively low level of education in IT, make Vietnamese companies less attractive to foreign customers. Additionally, IT companies and web agencies from Vietnam face systemic problems with cybersecurity, piracy rate and efficient communication among others.
Cybersecurity is a particular vulnerability for Vietnam, and one of the most notable cases happened in 2016, when an alleged Chinese hacker group, 137CN, carrying out a number of cyberattacks on Vietnam’s airports as well as the official website of the national flag carrier Vietnam Airlines in which the airline’s customer database was stolen and made public on the internet.
In 2019 there were a total of 31,500 security incidents in the country, according to the Vietnam Computer Emergency Response Team. In the first half of 2020 alone the number of incidents was 4.4 times higher compared with a year earlier.
How reliable are Vietnam based IT companies
Under the strongly growing digital economy, major opportunities are opening for investors, especially those who want to provide products and services based on new technologies. Combining this and the cheap market price, Investors rely on Vietnamese IT companies to provide the needed digital services.
But the situation is different in the regional market, where potential clients have a wide range of countries and companies were to choose from for their web or software projects.
How does the Vietnamese IT industry relate to the neighboring countries
IT outsourcing services generate around $3bn a year, according to Vinasa. However, Vietnam is still a boutique market when it comes to outsourcing and lags behind its regional peers such as India and the Philippines, which earned $98bn and $21.3bn, respectively, from providing IT services.
What is Online Reputation Management and what are its benefits for your projects?
Online reputation management (ORM) is the practice of strategically controlling and enhancing the way a brand, business, or individual is perceived online. It plays a vital role in building customer trust, establishing industry credibility, and driving sales. Key aspects of ORM include effectively responding to negative feedback, getting positive reviews, and closely monitoring brand mentions on various platforms.
Are you aware that 75% of businesses consider online reviews, comments, and forum posts crucial for their financial stability and reputation?
Why online reputation management is important for your business
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The way your brand appears online can significantly impact purchasing decisions.
In fact, studies show that 59% of shoppers conduct online research before making a purchase, and a whopping 97% of consumers consult product reviews before buying. This means that if your brand doesn't present itself positively online, you risk losing potential customers.
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Managing negative reviews is essential for any business.
While negative reviews are unavoidable, actively monitoring and responding to them can have a positive impact on your online reputation. Research has shown that customers who had their complaints addressed within five minutes on social media were more likely to continue making purchases with the company in the future.
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It provides valuable feedback.
Customer reviews offer valuable feedback that can help identify and address potential issues in your products, services, or overall customer experience. By analyzing and reading through multiple reviews, you can gather useful insights that highlight recurring complaints and guide improvements.
Factors that Contribute to ORM
While every business uses a unique mix to maintain its online reputation, effective ORM should involve combining the following strategies:
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Owned media – Experiences of both employees and customers, user-generated material, assessments, online seminars, and brand-generated content.
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Paid media – Lead generation, affiliate programs, native advertising, and sponsored social media postings.
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Earned media – Public relations, media relations, and influencer marketing.
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Shared media – Community service and collaborations, co-branding campaigns, and organic social media content.
What is the role of online brand reputation manager
A brand reputation manager maintains a positive online image for a brand. They utilize various online resources to monitor and influence public perception of the brand. This involves analyzing reviews, tracking online mentions, and measuring brand sentiment. By actively managing the brand's online presence, they ensure that the brand maintains a positive reputation among its audience.
TechBehemoths lists over 243 online reputation management service providers. Use the smart filters to find and select the companies you need. You can view their profiles and reach out to them for collaboration or submit your project. The TechBehemoths team will assist you in finding a brand strategy service provider that matches your needs. Lastly, you can find out more about what is online reputation management and how to develop effectively on TechBehemoths blog.