There are 5 Companies in Greece
that provide Help desk Services!

Greece is the home of democracy, modern politics, and beautiful beaches. These, make now the country famous for. Somewhere at the end of the line, the tech sector also makes Greece a good destination for investors that aim the Mediterranean area. 

With an accent on the public sector, Greece never focused and consolidated its efforts around the tech sector, until 2018, when the government sought financial assistance and resources to get out of the economic crisis the country was hit in the mid-2010’.  The Greek tech ecosystem was granted over €260 million from the European Investment Fund and private investment, indicating a confident bet that this is the next disruptive and transformative sector. Since this investment, the country had seen a flurry of innovation as predicted and beyond. The number of firms in the venture capital space has quadrupled, spurring exponentially more ideas and innovation from young minds, founders, and investors in the space.

Why you should work with Greek IT companies

The main lesson Greek companies learned from the European digital market was that they have to provide high-quality services for affordable prices, in order to be competitive and attractive. But this helped not only to attract new clients but also to investments and stimulate the workforce to enroll in the IT sector and develop the country’s economy. 

Digitalizing the tourism sector and provide more accessibility to potential visitors was the first successful test local companies have passed before going internationally. Now, in 2020, more than 80,000 workers are employed in the Greek tech sector with an average wage of ~1000 Euro/mo. At this rate, Greek IT companies provide probably the lowest costs/project in the Mediterranean area, using at the same time the latest technologies and delivering decent projects to national and international customers. 

What you should be aware of when working with Greek IT companies

On the other hand, Greek IT companies lack experience in the international market and find it difficult to compete outside the geographical area they are located in. It is true, that competition in the European market is tough and few get to know the ultimate prize for fame since there is no #1 company in the world. But with all that, in 2020 not all Greek IT companies and digital agencies are able to compete with western-European companies. 

How reliable are Greek IT companies

On the regional level, Greek IT companies are not only reliable but also among the most favorite for clients. But the lack of experience and the in-development IT industry, create a psychological barrier for potential clients, especially big companies.  On the other hand, taking into account the speed of progress Greek companies are registering, it is possible to see a surprise turnover where the IT sector will be at the same heights or even more developed compared to western-European countries. 

How does the Greek IT sector relate to the neighboring countries?

Greece’s geographical position makes the country a strategic place in terms of connectivity and transition for the entire Europe. Compared to the Balkan countries, the Greek IT sector is well-ahead, mainly because of funding opportunities, but also due to the government-supported policies and facilities for local IT companies. 

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

• IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

• Managed IT Services: Outsourced IT support and management for businesses.

• On-Site Support: Physical presence for addressing complex technical issues.

• Remote IT Support: Remote troubleshooting and issue resolution.

• IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

• Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

• Expanding Support: Scaling support operations to accommodate a growing user base.

• Technical Issue Resolution: Addressing critical incidents and reducing downtime.

• IT System Deployments: Providing support during technology rollouts and migrations.

• User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

• Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

• Large Enterprises: Managing complex IT ecosystems and extensive user bases.

• Service Providers: Offering technical support as part of their service packages.

• Education Institutions: Supporting faculty, staff, and students with technology issues.

• Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

• E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.