There are 1 Companies in Finland
that provide Help desk Services!

Finland’s IT sector is one of the most advanced in Europe and the second-largest IT hub in North-Europe. The country has been through a strong digitalization process in the early 2000’ and skilled specialists are more and more attracted to discover the digital and tech possibilities the country has to offer. 

Among other things, Finland ranked 1st globally in the happiness index 4 years in a row, which gives another reason for skilled IT specialists to enter the local market, and the native Finnish professionals to remain and continue to develop the country IT and the entire business ecosystem. 

Finland’s contribution to the world digitalization is huge - they brought the SMS, 5G, and Linux OS. This highlights, even more, the capabilities of Finnish tech workers in the field. 

Why working with Finnish IT companies

Finnish IT companies made their way through the European IT market in 2008-2010 but at that time the market only started to grow and didn’t provide enough possibilities to Finnish companies in getting a world-name. However, in 2015’ IT companies from Finland managed to break the market with improved UI/UX solutions, high performance in software and web development, and also numerous startup incubators that relaunched the country’s IT sector and made it one of the most famous in the world. 

From Finnish IT companies and digital agencies, you can expect everything between excellent and outstanding services. The 3400+ IT companies provide high-quality services for the local market via public-private partnerships, and for the international market via BPO, and direct services due to the open European Market. 

Most Finnish IT companies are SME’s which are supported and facilitated by the government and local policies. In Finland, companies usually join IT parks and tech communities that help businesses find and benefit from local digital services. 

What you should be aware of when working with Finnish IT companies

According to Glassdoor, the average salary in the Finnish IT sector is 3.055 Euro, which also makes it higher than the average salary and as well hourly rate. In these regards, you may want to pay attention to prices before working with a digital agency from Finland. 

Everything else from project management and dev skills should not be a reason for concern since Finnish skilled workers are enough, and everywhere in the local companies. 

Are Finnish companies reliable?

The most known thing about Finnish IT companies is high-quality services and products. This is why reliability is not a question for local digital agencies and companies from Finland. Also, due to market stability and reliability, foreign investors and IT companies are choosing Finland as their next location for new offices. 

How does the Finnish IT sector relate to the neighboring countries?

Across Europe, there are traditional IT sectors and more innovative ones. Finland focuses more on innovation and tries to bring digitalization in new sectors of the economy. There are eight pillars of Finnish digital economy, and all of them connect each part of the economy and society to the web: 

• Digital Trust

• AI

• Intelligent Connectivity

• New Space Economy

• Smart Mobility

• Data Centers

• Retail Tech and Ecommerce

• Financial Technology. 

Some of these pillars are present in the traditional IT sectors such as FinTech, E-commerce, and Data Centers. The neighboring Sweden for example focuses more on e-commerce and FinTech but lacks other digital directions that Finland has. 

The latest Finnish sector that goes through digital transformation is the medical one. Finnish digital agencies and IT companies focus now on providing a comfortable place for doctors and patients using digital technologies. This comfort touches aspects like interior design, acoustic, access to information, entertainment and expands up to neural networks and involving AI in the surgery processes.

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

• IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

• Managed IT Services: Outsourced IT support and management for businesses.

• On-Site Support: Physical presence for addressing complex technical issues.

• Remote IT Support: Remote troubleshooting and issue resolution.

• IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

• Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

• Expanding Support: Scaling support operations to accommodate a growing user base.

• Technical Issue Resolution: Addressing critical incidents and reducing downtime.

• IT System Deployments: Providing support during technology rollouts and migrations.

• User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

• Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

• Large Enterprises: Managing complex IT ecosystems and extensive user bases.

• Service Providers: Offering technical support as part of their service packages.

• Education Institutions: Supporting faculty, staff, and students with technology issues.

• Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

• E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.