There are 14 Companies in Bangladesh
that provide Help desk Services!

Bangladesh-based IT companies started to export software around two decades ago, joining the Business Process Outsourcing activity in the 1990’s.  In this period, the country diversified its services and got specialized in many areas of the IT sector. 

Based on a report delivered by Everest Group, in 2019 the value of the entire IT market in Bangladesh was of $0.9  - 1.1 billion and is expected to grow up to $4.6 billion by 2025. Also, the market registered a growth of 8,6% in the last year.  

Additionally, the government showed strong support for the local IT industry by promoting policies that facilitates the access of tech giants to the market and attracting investments. While most of the industry is focused on supporting in-country services, a significant number of IT players support regional and global development. 

Why you should work with Bangladesh-based web agencies & companies?

Most of the Bangladesh companies provide the same services as other global players do, but on a significantly smaller price, which makes these companies a good destination for budget projects which focus on quantity more than on quality. 

What to be aware of when working Bangladesh-based agencies

While the industry has improved its performance and seeks to compete with global IT destinations, Bangladesh companies lack in proficient management skills and high-end specialists that can provide a great experience.

Are Bangladesh-based Agencies reliable? 

The number shows that a lot of web agencies are founded and relocating to Bangladesh due to its cheap workforce, which means that locally you could find good companies for great prices. On the other hand, relatively low management & IT knowledge of locals, can be a reason to give a second thought about working with a Bangladesh web agency

How Bamgladesh IT sector relates to the neighboring countries

The ability to operate for significantly lower prices (20-30% cheaper) than India & Philippines made out of Bangladesh a good destination for outsourcing in the last 5 years for ICT companies from all around the world.  

All in all, Bangladesh is a promising country in terms of IT infrastructure and human potential, but it lacks discipline and business culture. Also, compared to other cheap resources that make a competition for Bangladesh, the country is expected to be among the most developed in south-east Asia in the close future. 

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

• IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

• Managed IT Services: Outsourced IT support and management for businesses.

• On-Site Support: Physical presence for addressing complex technical issues.

• Remote IT Support: Remote troubleshooting and issue resolution.

• IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

• Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

• Expanding Support: Scaling support operations to accommodate a growing user base.

• Technical Issue Resolution: Addressing critical incidents and reducing downtime.

• IT System Deployments: Providing support during technology rollouts and migrations.

• User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

• Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

• Large Enterprises: Managing complex IT ecosystems and extensive user bases.

• Service Providers: Offering technical support as part of their service packages.

• Education Institutions: Supporting faculty, staff, and students with technology issues.

• Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

• E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.