There are 1 Companies in Estonia
that provide Virtual Receptionist Services!

In the past 10 years, Estonia developed its IT industry and infrastructure. Projects like e-Estonia, e-residency, and VR Estonia among others, transformed the country into a fully digitalized hub in the Baltic region. 

The IT sector itself plays an important role in the Estonian economy, registering a 3,68 bn Euros turnover in 2020. Also, ~6.0% of the entire Estonian workforce is enrolled in the IT industry, for those 4800+ digital companies that export their services in 130 countries. 

Why working with Estonian IT companies

Essential e-solutions in Estonia that enable the digital society to function smoothly were all built by local Estonian companies. This enhances the reliability of Estonian IT companies not only locally but also worldwide - about this we will relate a bit later. 

The already built digital system in Estonia, already tells a lot about Estonian IT companies that perform excellently, and are becoming more and more attractive not only for companies but also for skilled professionals that are enjoying preferential conditions. 

So, after all, why you should work with Estonian IT companies?! 

• Skilled workers - that provide high-level digital services

• Open market - that facilitate and ease the access to IT resources and companies services

• Low taxes - compared with other European countries, Estonia helps local IT and tech companies generate sales, by cutting taxes - which can reflect a lower price/project for the end customer

• Healthy business environment  - a well-established communication between businesses is assured 

What you should pay attention to when working with Estonian IT companies

However, working with Estonian IT companies can be also tricky. Even though the post soviet reminiscences are not visible, you still can hit Russian Estonians that are providing the same IT services, but on a relatively lower quality, and in a very specific manner. Roughly, some of the companies are only benefiting from the developed IT environment in Estonia, but don’t follow the same guidelines as the wide majority of companies do. 

Another challenge is the limited human resources that Estonian companies can have. The country’s population is just above 3 million people and 6% of it is simply not enough to cover all market demands, so possibly it would be difficult to find an available IT company based in Estonia to take a big project or so. 

How developed is Estonian IT Infrastructure

Estonia ranks among the top European countries with the highest IT infrastructure. As mentioned previously, its digital transformation made the country one of the regional leaders in innovation. But even so, the country is still not done yet with developing its IT capabilities. 

How does the Estonian IT industry perform compared to the neighboring countries?

In the Baltics, Estonia is a detached leader in IT. Latvia and Lithuania are behind simply because they focused on developing other sectors. But the Estonian performance is also motivated by people’s attachment to digital technologies.  The continuously growing number of digital agencies confirms once again that Estonia ranks better than neighboring countries. 

But speaking about Estonia as an extension to Europe’s northern region, the country is in tight competition with Sweden and Finland, which also find themselves somewhere in the first half of the European IT community. 

Compared with those two countries, Estonian companies will rather provide lower prices for their IT and digital services and products, but at the same time, Estonia has way more limited resources than Sweden or Finland. 

All in all, Estonia is a great country to consider for digital projects, and local companies' rich experience with digital transformation can make a difference for their projects.

A virtual rece­ptionist is software designed to e­nsure that every custome­r call receives prompt atte­ntion and assistance. These inte­lligent systems handle incoming calls, addre­ssing basic customer requireme­nts such as appointment scheduling, call routing, and providing nece­ssary account information. 

Virtual receptionists can be customize­d to fit specific companies or industries, offe­ring support in multiple languages. The most advance­d solutions excel in obtaining customer de­tails swiftly and engaging in lifelike conve­rsations to simulate a genuine inte­raction.

Over 90% of customers believe that an immediate response is essential when they have questions or issues. Virtual receptionists can help businesses meet this demand. 

Key advantage­s of virtual receptionist 

A carefully chose­n virtual receptionist or top-tier answe­ring service can greatly be­nefit your business. If you're conside­ring utilizing a virtual receptionist, there­ are a few key advantage­s an answering service should provide­.

• Improve customer experience

• Free up internal resources

• Deliver support 24/7

• Streamline appointment schedules

• Appear more professional

Most important features in a virtual receptionist service

The available features of a virtual receptionist vary depending on the answering service utilized. Here are some key features:

• Automated receptionist

• Live answering

• Message taking

• Directing and transferring calls

• Booking appointments

• FAQs

• Response time

• Availability schedule

Small businesses should consider asking about the internal processes of a virtual receptionist or answering service provider, including their staff recruitment process. Opting for a virtual receptionist service can enhance the professionalism of your business and make the inquiry process more efficient.