There are 5 Companies in the United Arab Emirates
that provide Non-Voice BPO Services!

The United Arab Emirates' IT infrastructure has known colossal progress since 2010, and the country is expected to become one of the leading tech giants in the world by 2025. Only in 2025, the revenue of the IT Services market in the UAE is predicted to reach $3.7 billion. The United Arab Emirates (UAE) has set a bold vision to become a leader in Artificial Intelligence (AI) by 2031, to enhance its technical development. Additionally, the UAE aspires to become a leader in tech advancements with tech cities like Dubai, Abu Dhabi, Sharjah, Al Ain, and Ajman. 

The hourly rate and the average salary of a UAE-based web developer reach $16.71 K/year and $8.03/hour. This makes the UAE one of the most expensive places for IT projects and a good destination for web professionals.  However, due to immigration policies, becoming a resident of the UAE is more a dream than a reality, and few manage to become one. On the other hand, this allows the country to provide IT services and products created and developed almost exclusively by its own human resources. 

Why You Should Work With UAE-based IT Companies

IT companies from the UAE have developed their ability to attract more clients from all over the world by adapting to market trends and adopting new technologies.  Actionable insight into customer needs, productivity gains, and increased security are just some of the benefits gained from the early adoption of high-end technology and a developed IT infrastructure. 

What You Should Be Aware of When Working With a UAE-based IT Company

As it was mentioned in the beginning, the UAE is one of the most expensive destinations for web projects. Even though the quality of the IT product and/or services is high-end, the hourly rate and cost per project are reasons to give second thoughts about whether it is worth working with UAE-based IT companies. 

Additionally, the limited capacities of the companies based in the UAE are another key point to pay attention to. Since web agencies in the UAE mainly rely on their own human resources, it is possible to experience relatively average project management. 

Are UAE-based IT companies Reliable?

Regionally and globally, the Emirates have a good reputation in executing and managing IT projects, and the adopted government policies in 2018, available to this day, increased process transparency and made the companies open to new opportunities. With the high-end technology companies acquired, companies from the UAE are considered a good option for futuristic web projects, based on a report by the British Center for Business.

How the UAE IT Industry Relates to the Neighboring Countries

With 2 extremely important business centers: Dubai & Abu Dhabi, the Emirates found themselves in a good position compared to neighboring countries in terms of IT infrastructure. Based on a report from Tech Radar, the UAE has invested twice as much as any country in the region in the IT infrastructure and has become a leading provider of IT services, with Qatar, Saudi Arabia & Oman behind, in the named order. 

Overall, the UAE is considered one of the most promising countries that will bring the IT culture in the Arabian Peninsula to another level and stimulate neighboring countries to develop and compete. Considering the risks of the oil market and IT, the UAE chose the second as a good investment opportunity and alternative to the first one.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.