There are 8 Companies in Bangladesh
that provide Non-Voice BPO Services!

Bangladesh-based IT companies started to export software around two decades ago, joining the Business Process Outsourcing activity in the 1990’s.  In this period, the country diversified its services and got specialized in many areas of the IT sector. 

Based on a report delivered by Everest Group, in 2019 the value of the entire IT market in Bangladesh was of $0.9  - 1.1 billion and is expected to grow up to $4.6 billion by 2025. Also, the market registered a growth of 8,6% in the last year.  

Additionally, the government showed strong support for the local IT industry by promoting policies that facilitates the access of tech giants to the market and attracting investments. While most of the industry is focused on supporting in-country services, a significant number of IT players support regional and global development. 

Why you should work with Bangladesh-based web agencies & companies?

Most of the Bangladesh companies provide the same services as other global players do, but on a significantly smaller price, which makes these companies a good destination for budget projects which focus on quantity more than on quality. 

What to be aware of when working Bangladesh-based agencies

While the industry has improved its performance and seeks to compete with global IT destinations, Bangladesh companies lack in proficient management skills and high-end specialists that can provide a great experience.

Are Bangladesh-based Agencies reliable? 

The number shows that a lot of web agencies are founded and relocating to Bangladesh due to its cheap workforce, which means that locally you could find good companies for great prices. On the other hand, relatively low management & IT knowledge of locals, can be a reason to give a second thought about working with a Bangladesh web agency

How Bamgladesh IT sector relates to the neighboring countries

The ability to operate for significantly lower prices (20-30% cheaper) than India & Philippines made out of Bangladesh a good destination for outsourcing in the last 5 years for ICT companies from all around the world.  

All in all, Bangladesh is a promising country in terms of IT infrastructure and human potential, but it lacks discipline and business culture. Also, compared to other cheap resources that make a competition for Bangladesh, the country is expected to be among the most developed in south-east Asia in the close future. 

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.