There are 2 Companies in Austin
that provide Non-Voice BPO Services!

Austin is probably the most attractive city in Texas for young IT professionals who seek a promising career in the industry. Also called Silicon Hills, Austin has seen an increasing number of IT companies relocating or opening new offices. Some of the most prominent names speak for themselves: Google, Facebook, and Oracle are only a few to name from tech giants that have an interest in the talent pool from Austin. This city has implemented intelligent traffic management systems, accessible WI-FI networks for the public, and initiatives for energy saving and renewable energy, strengthening its reputation as one of the most innovative cities in the US.

Recently, Apple announced that it will invest $1 billion in offices in Austin, which makes the city a fast-developing tech hub in the country. Alongside Apple, other tech companies are also relocating to Texas, including Tesla, Oracle, Amazon, and others. 

There are some 7000 professionals engaged in the High Tech industry working for SME, but the number is expected to grow by an additional 15,000 IT professionals, according to Business Insider. 

However, the overall number of employees in the Tech industry in 2025 was estimated to be around 116,000+, which makes 16.2% of the entire workforce in Austin. Compared to the national average - 7%, Austin has twice more. 

According to the Federal Reserve Bank of Dallas stated that about 5% of the State's GDP is represented by the high-tech sector, and also 10% of the employment. This makes the IT industry a part of the city’s economic backbone,  if not the most important part. 

There are over 5,700 tech firms in Austin in 2025, including tech giants like Dell, IBM, Amazon, General Motors, and Deloitte. 

All in all, Austin, considered as the Silicon Hills of the US, created a positive image as a tech hub and one of the most digitalized cities in Texas, and why not in the entire US. Since an increasing number of IT companies are attracted by this location, and taking into consideration the talent pool, Austin could become.

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.