There are 2 Companies in Austin
that provide Non-Voice BPO Services!

Austin is probably the most attractive city in Texas for young IT professionals that seek a promising career in the industry. Also called Silicon Hills, Austin has known an increasing number of IT companies relocating or opening new offices. Some of the most prominent names speak for themselves: Google, Facebook, or Oracle are only a few to name from tech giants that have an interest in the talent pool from Austin. 

Recently Apple announced that will invest $1bn USD, in offices in Austin, which makes the city a fast-developing tech hub in the country. 

There are some 7000 professionals engaged in the High Tech industry working for SME, but the number is expected to grow with additional 15,000 IT professionals, according to Business Insider. 

However, the overall number of employees in the Tech industry in 2017 was estimated to be around 138,000+, which makes 14.1% of the entire workforce in Austin. Compared to the national average - 7%, Austin has twice more. 

Austin payroll in the tech industry reached $15,6bn, which is more than a quarter of the entire payroll of the Austin metropolitan area according to Austin Chamber. 

This makes the IT industry a part of the city’s economic backbone,  if not the most important part. 

In 2017, in Austin were located over 6400+ IT companies, out of which only 309 were new startups in the year of the report. 

All in all, Austin, considered as the Silicon Hills of the US, created a positive image as a tech hub and one of the most digitalized cities in Texas, and why not in the entire US. Since an increasing number of IT companies are attracted by this location, and taking into consideration the talent pool, Austin could become. 

Non-voice BPO services refer to outsourcing tasks that do not require direct voice communication. Instead, these services focus on written communication methods such as email and chat support, content moderation, social media management, order processing, transcription, data entry, data processing, and other back-office operations.

The non-voice BPO market has experienced steady growth in recent years and is expected to reach over $540 billion by 2032.

Non-voice BPO services help companies:

• To streamline its operations
• To increase productivity
• To reduce their costs, given that they do not need so many resources
• To improve customer satisfaction
• Often provide 24/7 support, making it possible to respond to clients in different time zones
• Enable access to the global workforce and benefit from diverse skill sets and linguistic capabilities

These services are popular in industries such as healthcare, finance, e-commerce, IT, and customer support.

Choosing the right Non-Voice BPO company to work with is not an easy task. There are multiple aspects to consider:

• First of all, draw attention to experience and expertise, which are the key indicators of a company's capabilities
• Then, look for a BPO company that has a strong track record, positive customer reviews, and relevant case studies
• Find out about quality assurance processes which are also important to ensure accuracy and efficiency
• Ask about their technology and infrastructure for efficient service delivery
• Check data security measures and compliance with industry regulations
• Evaluate pricing models and cost structures in relation to the value and affordability they offer
• Assess their communication channels and willingness to maintain a close collaboration

By considering this aspect, you can more easily choose a Non-Voice BPO company that aligns with your requirements and expectations, while providing high-quality services and helping to improve operational efficiency.

There are more than 204 companies on our platform that offer a wide variety of Non-Voice services. Explore their detailed profiles, and client reviews, and feel free to get in touch with them.

We’ve created also a powerful filter that you can use to narrow down the results based on your requirements and shortlist the companies. 

Alternatively, you can submit your project and our team will select and send you the best matching companies in about 1 hour. It’s free and there is no obligation to hire.