There are 21 Companies in the United Arab Emirates
that provide Help desk Services!
United Arab Emirates IT infrastructure has known colossal progress since 2010, and the country is expected to become one of the leading tech giants in the world by 2025. Only in 2019, the revenue of the IT companies based in UAE, and mainly in Dubai were estimated at around $6 bn, which is a growth of 12,5% compared to 2018
Discover Top IT Companies in the United Arab Emirates specialized in Help desk and other related services. Find the best IT service providers for your projects.
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
Featured Companies in United Arab Emirates
This month, the following Help desk companies managed to provide an outstanding service and support. It's worth taking a look.
Citrus Consulting is a leading Information Technology & Services company that helps you ensure business continuity by utilizing Emerging Technolog...
Fujairah, United Arab Emirates Head office in: United States
With 15 years in application support, ScienceSoft delivers full-range support and maintenance services for applications of different types and complex...
Paperless Technology is a global technology company, that enables successful digital transformation initiatives for Business across Africa! What We...
Explore Top Help desk Companies in United Arab Emirates
Binmile Technologies Verified Company
Dubai, United Arab Emirates Head office in: India
Binmile is committed to offering IT services in digital product engineering, software product engineering, application development, test automation, c...
Dubai, United Arab Emirates Head office in: India
IT Staff AugmentationIn today's dynamic technology industry, IT Staff Augmentation is a cornerstone for sustained growth and client satisfaction...
Founded in 2010, MMB has established itself as a premier software development company headquartered in the UAE. At MMB, we specialize in creating besp...
Dubai, United Arab Emirates Head office in: Kuwait
As a dynamic IT company, Green Torque excels in delivering a diverse range of services to clients in Kuwait and Dubai, inspired by its commitment to t...
Welcome to the Best Web Designing Company in Dubai. Our objective is to reach our clients, get brand recognition, generate inbound sales and obtain be...
Services:
Al Tawasol Technologies LLC, a recognized leader in the IT hardware and services industry. Our company has a distinguished history of serving a divers...
Ideamagix Web Designing, Website & App Development Company Verified Company
Dubai, United Arab Emirates Head office in: India
Building Brands and Strategies for your businessThey design human-centric websites that deliver results for businesses. They provide a comprehensive 3...
Services:
Dubai, United Arab Emirates Head office in: France
EXEO is a multi-specialist Managed Services Cloud and Cybersecurity Provider founded in 2012. Its mission is to guide clients on adopting digita...
Expand My Business Verified Company
Dubai, United Arab Emirates Head office in: United Arab Emirates
We’re on a mission to simplify digital transformation for businesses of all sizes. Whether you're a founder taking your business online o...
NAFEZ IT SOLUTIONS We are UAE -based IT solution provider focusing on end-to-end solutions to shape the perfect IT infrastructure for your fecility...
We at Supportmena Technologies are architects of technological transformation and champions of innovation. We have built a legacy of excellence in the...
Leading and Top IT Support and Service Company in Dubai. Auxkey has been in this field of IT service since 2014. And a trusted company of many custome...
IBT is one of the fast-growing companies in the UAE with over 600+ qualified professionals. We strive to build long term relationships based on mutual...
Services:
SKAD IT Solutions is a provider of IT solutions in Dubai, UAE, specializing in web development and design services. With over a decade of experience i...
Services:
Xofoz Information Technology is a premier IT service provider based in Abu Dhabi, UAE, known for delivering outstanding services. Our company offers a...
SPC Free Zone is a one-stop platform for your company registration, licensing and government services that enables you to a business set up in Dubai i...
Services:
The Node IT, your trusted IT services company in Dubai, specializes in IT support, cybersecurity, digital infrastructure, and digital media solutions....
Jachoos Systems provides all-in-one solutions for IT Companies including Disaster Recovery Solution Plan, Structured Cabling Companies Dubai, IT Solut...
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UAE IT Industry: Insights About Companies and General Profile
United Arab Emirates IT infrastructure has known colossal progress since 2010, and the country is expected to become one of the leading tech giants in the world by 2025. Only in 2019, the revenue of the IT companies based in UAE, and mainly in Dubai were estimated at around $6 bn, which is a growth of 12,5% compared to 2018.
The hourly rate and the average salary of a UAE based web developer reach $57/hour and respectively $1925/mo. This makes UAE one of the most expensive places for IT projects and a good destination for web professionals. However, due to immigration policies, becoming a resident of UAE is more a dream than a reality and few manage to become. On the other hand, this allows the country to provide IT services and products created and developed almost exclusively by its own human resources.
Why you should work with UAE-based IT companies
IT companies from the UAE have developed their ability to attract more clients from all over the world due to adapting to market trends and adopting new technologies. Actionable insight into customer needs, productivity gains, and increased security are just some of the benefits gained from the early adoption of high-end technology and a developed IT infrastructure.
What you should be aware of when working with an UAE-based IT company
As it was mentioned in the beginning, UAE is one of the most expensive destinations for web projects. Even though the quality of the IT product and/or services are high-end, the hourly rate and cost per project are reasons to give second thoughts if it worths working with UAE-based IT companies.
Additionally, limited capacities of the companies based in UAE is another key point on what to pay attention to. Since web agencies in UAE are mainly relying on their own human resources, it is possible to experience relatively average project management.
Are UAE-based IT companies reliable?
Regionally and globally, the Emirates have good reputation in executing and managing IT projects, and the newly adopted government policies in 2018 - increased process transparency and made the companies open to new opportunities. With the high-end technology companies acquire, companies from the UAE are considered a good option for futuristic web projects, based on a report of a British Centers for Business
How the UAE IT industry relates to the neighboring countries
With 2 extremely important business centers: Dubai & Abu Dhabi, the Emirates found themselves in a good position compared to neighboring countries in terms of IT infrastructure. Based on a report from Tech Radar, UAE has invested twice as much as any country in the region in the IT infrastructure and has become a leading provider of IT services with Qatar, Saudi Arabia & Oman behind, in the named order.
Overall, UAE is considered one of the most promising countries that will bring the IT culture in the Arabian Peninsula to another level, and stimulate neighboring countries to develop and compete. Considering the risks of the oil market and IT, the UAE chose the second as a good investment opportunity and alternative to the first one.
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.