There are 22 Companies in Vietnam
that provide CRM Consulting Services!

As Vietnam moves from low-tech manufacturing to a service-oriented economy, the country’s information technology (IT) market is increasingly gaining traction, giving competition to IT firms in China and India. This has partly been encouraged by the growth of Vietnam as a regional market for domestic enterprises and global technology vendors.

Why You Should Work With Vietnamese IT Companies

Local software producers mostly provide their products to the government and small and medium-sized enterprises, while larger Vietnamese companies generally look to multinationals for software. As internet infrastructure starts to improve, more demand for areas such as software as a service (or, on-demand software) and other cloud-computing services should pick up. 

What You Should Pay Attention to When Working With Vietnamese IT Companies

The underdeveloped IT sector and infrastructure, as well as a relatively low level of education in IT, make Vietnamese companies less attractive to foreign customers. Additionally, IT companies and web agencies from Vietnam face systemic problems with cybersecurity, piracy rate, and efficient communication, among others.  

Cybersecurity is a particular vulnerability for Vietnam, and one of the most notable cases happened in 2016, when an alleged Chinese hacker group, 137CN, carried out some cyberattacks on Vietnam’s airports as well as the official website of the national flag carrier Vietnam Airlines, in which the airline’s customer database was stolen and made public on the internet.

In 2019, there were a total of 31,500 security incidents in the country, according to the Vietnam Computer Emergency Response Team. In the first half of 2020 alone, the number of incidents was 4.4 times higher compared with a year earlier. In 2025, the cyberattacks continued with 179 more attacks, mostly attributed to the group Anonymus VNLBN.

How Reliable Are Vietnam-based IT Companies 

Under the strongly growing digital economy, major opportunities are opening for investors, especially those who want to provide products and services based on new technologies. Combining this and the cheap market price, investors rely on Vietnamese IT companies to provide the needed digital services. 

But the situation is different in the regional market, where potential clients have a wide range of countries and companies to choose from for their web or software projects. 

Why Outsource Software/Web Development to Vietnam?

Vietnam is an appealing destination for outsourcing software and web development due to the various perks it provides. It has a fast-growing tech sector with more than 1.2 million workers in over 74,000 IT companies. It is cost-effective to outsource web and software development in Vietnam, with hourly prices of $20-$45, compared to the US costs $65-$130. The country’s rich talent pool has over 560,000 new employees in 2024-2025, and between 50,000-60,000 students who choose to learn computer science or other IT domains. Additional benefits include a stable government and a favorable investment ecosystem.

How Does the Vietnamese IT Industry Relate to the Neighboring Countries

IT Outsourcing services generate around $777.36 million by 2025, Statista reports. However, Vietnam is still a boutique market when it comes to outsourcing and lags behind its regional peers, such as India and the Philippines, which earned $12.41 billion and almost $800 million, respectively, from providing IT services the same year. 

Customer relationship management (CRM) is one of the key elements of any successful business strategy, enabling companies to enable meaningful connections with their customers and drive sustainable growth. However, implementing and optimizing a CRM system can be a complex task without the right expertise. CRM Consulting services offer valuable guidance and support, helping businesses benefit from the full potential of CRM solutions. Below we explore CRM Consulting and how getting these services can be useful for your business. 

CRM consulting services provide a wide range of expert solutions designed to help businesses enhance customer interactions, streamline processes, and boost overall sales and marketing efficiency. From CRM strategy development to system integration and customization, CRM Consulting caters to the entire CRM implementation lifecycle. Key services related to CRM Consulting include CRM assessment and planning, CRM customization and integration, data migration, user training, and ongoing support.

To provide better CRM Consulting services, companies leverage a variety of tools and technologies. These may include popular CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, and Zoho CRM. Additionally, integration tools, data migration solutions, and analytics software play a crucial role in optimizing CRM implementation and performance.

Companies seeking CRM Consulting services have the flexibility to choose between specialized IT companies and digital agencies. Specialized IT companies often have deep expertise in CRM technologies and provide niche solutions for CRM implementation and optimization. Digital agencies, on the other hand, may offer a broader suite of services, including CRM Consulting, making them a suitable option for businesses seeking comprehensive digital transformation.

Contracting CRM Consulting services may bring a set of advantages for businesses aiming to strengthen customer relationships and achieve sustainable growth. By implementing an effective CRM system, companies can centralize customer data, enabling a 360-degree view of their interactions. This enhanced visibility empowers sales and marketing teams to deliver personalized and targeted campaigns, resulting in improved customer satisfaction and increased sales. Moreover, CRM Consulting streamlines processes, enhances productivity, and facilitates data-driven decision-making, ultimately driving long-term profitability.

Selecting the right CRM Consulting partner is crucial to ensure a successful project. Consider the following criteria: 

• Expertise and Experience: Look for a provider with proven experience in CRM implementation, integration, and support, ideally with a track record in your industry

• Customization: Ensure the provider can tailor CRM solutions to meet your specific business needs and processes. 

• Scalability: Choose a partner who can support your business as it grows and evolves. 

• Client References: Request client references to gain insights into the provider's performance and customer satisfaction.

TechBehemoths is your go-to platform for finding the best CRM Consulting companies worldwide. With over 982 companies listed across 70+ countries and territories, the platform offers a vast selection of reliable consulting partners. TechBehemoths provides valuable information such as client reviews, ratings, and detailed profiles, enabling you to make an informed decision and select the right CRM Consulting provider for your project.

What type of CRM systems do businesses use?

According to a recent survey, over 40% of businesses prefer to use cloud-based CRM systems, due to scalability, ease of integration, and automatic updates. Examples include Salesforce, HubSpot CRM, and Zoho CRM.

Around 19% of businesses use custom built CRMs and 1.6% don’t use any CRMs. This means that about 20% of businesses need flexible solutions to address their unique workflows and integrate seamlessly with their existing systems.

How long have companies been using CRMs?

The survey data shows that CRM adoption is still work in progress for many tech companies. The largest group of respondents , around 47% have been using CRM systems for 1-3 years. Another 12 % have been using CRM systems for less than 1 year, meaning that some companies are just getting started with CRM.

Why do tech businesses use CRMs?

Many professionals think that CRM systems are essential for lead and client management. They help track contacts, organize information, and effectively strengthen customer relationships.

How to measure the success of a CRM system?

Here are some metrics that you can use  to measure the success of your CRM system, based on survey data.

Almost 40% of IT businesses struggle with CRM integration/customization

Most survey respondents noted that lack of integrations with other tools and limited customization options are major issues. This might be an opportunity to work with the right CRM consulting partners that will map the right tools and processes when implementing a CRM system.

Another challenge is the high cost of CRM systems, and the lack of in-house expertise or training. This highlights the need for user-friendly designs and training programs to help users.

Complexity is also an issue, affecting 19% of respondents who find CRMs hard to use. Data migration problems concern around 16% of users when switching to new systems.

What to look for when choosing a CRM?

The most important CRM features reflect a strong focus on innovation, efficiency, and connectivity. AI-driven insights, automation, real-time analytics are among the top desired features for efficient CRMs.

Useful CRM and other tools for sales teams

Here is the recommended list of tools that will help you monitor, manage and properly evaluate all sales processes and details, including communication and customer service of the sales team.

1. CRM Systems

These are the systems that keep track of all your customers and offers in one place. Examples: Salesforce, HubSpot, Pipedrive

2. CPQ & Document Automation

These tools automatically generate prices, offers, and contracts, saving you time spent on manually created PDFs. Examples: DealHub, PandaDoc

3. Revenue Intelligence / Call Analysis

These are programs that record and analyze sales calls, so you can see what works and better estimate the chances of closing deals. Examples: Gong, Chorus.ai

4. Sales Engagement

Tools that help automate messages, follow-ups, and contact sequences with potential customers. Examples: Outreach.io, SalesLoft

5. Prospecting & Lead Data

Platforms that find and verify potential customers (including emails, positions, company, etc.). Examples: ZoomInfo, Pepsales AI

6. Training & Enablement 

Platforms for training the sales team, which provide materials, coaching and examples of best practices. Examples: Allego

Use advanced filters on TechBehemoths platform or submit your project requirements to get relevant service providers for your next CRM related integrations or customizations.