There are 4 Companies in Malaysia
that provide Voice Services!

Malaysia is strategically situated with easy accessibility to other countries and has a robust infrastructure and economic stability. ICT has been identified as the key growth sector in the country that grows at an Annual Average Growth Rate (AAGR) of 9.0% over a period of 7 years.

Malaysia has always been a popular destination for U.S. ICT companies for their global market expansion. Some of the significant U.S. companies that are well-established in Malaysia are IBM, HP, Intel, Google, Amazon, and many others. Malaysia has a holistic digital ecosystem and a complete ICT support system for U.S. businesses.

At the same time, according to Markus Monnikendam from Lizard Global - a leading IT company from Malaysia, we can say that Following a stronger-than-expected rebound of 7.8 percent last year, the Central Bank of Malaysia projects economic growth of between 4% and 5% in 2023, which will help Malaysia avoid a recession. The recovery is widespread across industries and businesses. Since the reopening of international borders, recovery has become more established. Businesses of all sizes and in all industries saw an increase in sales as compared to the same period before the pandemic. But when it comes to sales growth, big businesses continue to dominate.

Why you should work with Malaysian IT companies

Malaysia is a great outsourcing opportunity for foreign companies but as well it hosts numerous tech giants, which educated the local digital community to implement those needed changes in business culture, and project management and prepare the skilled workforce in the IT industry. 

For this reason, companies from Malaysia are more visible and considered a regional force in the IT industry, making good competition for Indonesia, the Philippines, and even India.

In addition to this, Markus Monnikendam, the Commercial Director Global of Lizard Global mentions that In the upcoming years, Malaysia's growth will be centered on technology. Malaysia's much-awaited adoption of 5G technology is anticipated to have a substantial positive impact on the labor market because it will enhance the development of the web and generate an estimated 39,000 value-added jobs. 

What to pay attention to when working with Malaysian IT companies

Since it is expected that Malaysia will reach a digitalization level of 21% by 2025, local IT companies are struggling to invest in the training and education of young developers and designers that would bring potential growth to the Malaysian IT sector. However, following the current trends, Malaysian IT companies have a high chance to grow and provide higher-quality digital services. 

Also, the layoffs in the IT industry. Markus Monnikendam from Lizard Global states that recent layoffs at IT firms show that even the biggest businesses can make misjudgments when attempting to strike a balance between staff planning and profitability.

How reliable are Malaysian IT companies

On a regional background known for outsourcing destinations for international IT companies, Malaysian web and software agencies have a continuously improving position in terms of reliability. Both local demands for digital products and international opportunities gave Malaysian IT companies enough chances to reveal their potential and increase the trust level of clients. 

How does the Malaysian IT industry relate to the neighboring countries?

The tech evolution in the past 5 years managed to create a competitive environment in the region, where each step towards evolution is considered an advantage. Malaysian IT industry relies heavily on tech giants' investments that would manage to keep and educate young professionals. Nonetheless, the recent tax-friendly policies implemented by the Malaysian government managed to develop the IT industry and infrastructure, but which is still behind Indonesian and Indian ones.

How is the business climate to open a new IT company as a local entrepreneur In Malaysia?

According to Ezra Tan from VeecoTech Web & Ecommerce Sdn Bhd, a local IT company from Malaysia, the demand is higher than the supply, however, IT talents are minimal and companies are competing aggressively to recruit talent which is one of the main struggles for new IT companies who have to compete with bigger market players. This means that when opening an IT company in Malaysia the entrepreneur should first look for skilled professionals due to high competitiveness and only later concern about incoming projects. 

Moreover, Markus Monnikendam states that Malaysia, a developing nation, has been attempting to diversify its economy to reduce its reliance on natural resources and move towards a more knowledge-based economy. Kuala Lumpur (KL) is ranked as the third best startup ecosystem in Southeast Asia, behind Singapore and Jakarta, in Startup Genome's 2020 Global Startup Ecosystem Report. With startups in numerous industries, Malaysia has a broad startup environment. However, e-commerce, fintech, and healthcare are the most promising industries.

How are governmental institutions encourage the development of the IT sector?

Erza Tan also states that there are multiple grants that are being rolled out to encourage businesses to be more innovative and to assist small businesses to digitalize their businesses with special tax rebates as well. Some of these grants can be found at MDEC or get more information about them on HSBC

Also, according to the Commercial Director Global of Lizard Global, Markus Monnikendam, the Malaysian government created the MyDIGITAL program as part of the Malaysia Economy Digital Economy Blueprint to promote this broad-based ambition, embracing a national digital transformation. The government has goals to make Malaysia a high-income, digitally-driven nation and a regional leader in the digital economy by 2030, and this program is a part of those plans. Malaysia aims to strengthen its position as a regional data hub through the government's Cloud First plan under the MyDIGITAL framework, embracing investment in data centers.

Kuala Lumpur & Penang - The Best Cities for IT Businesses, locals say

When asked about the best two places for IT businesses in Malaysia, Erza mentioned that Kuala Lumpur would be the best city for IT companies as it has the best balance of having a bigger pool of talent there and a bigger opportunity to do business with a wide range of local and MNC companies there. The next location would be Penang. A growing hub and one of the biggest contributors to the country's revenue.

But the lists goes on, as Markus Monnikendam from Lizard Global places in the lists two other location in the top of doing IT business in Malaysia: Cyberjaya and Iskandar Puteri

• Cyberjaya -  With 144,000 innovators and creators, 400 MSC-status organizations, including multinational corporations (MNCs), and more than 40 government offices and centers, the city is currently regarded as Malaysia's technological hub. It essentially acts as the foundation for successful technology companies and businesses.
• Iskandar Puteri - It is now a center for cutting-edge digital innovations. Iskandar NEXT, one of its initiatives, aims to create and deploy Fourth Industrial Revolution (4IR) technological ecosystems. The Blockchain Village at Medini (BVAM) and the Drone and Robotics Zone (DRZ) Iskandar, Malaysia's first drone and robotics hub, were both made possible as a result.

Is the Malaysian talent poll IT-driven?

The short answer - yes. The long answer however has a more detailed explanation. According to Lizard Global, when local talents move employers in 2023, local talent anticipates earning an increase of 20% to 30% in pay. Less than 20% salary increases will probably make it difficult for businesses to recruit top employees. Other financial perks, such as fuel or transportation allowances, food subsidies, and flexible yearly leave, are particularly effective for attracting talent while improving the entire employee experience. However, if there is one perk that we are aware of that employees value most, it is flexible scheduling. 

 

 

This article was created together with prominent figures and professionals coming from reputable Malaysian IT Companies. Special credits: Erza Tan, Markus Monnikendam

Voice Service refers to a variety of services that involve the use of voice. Through this service, users can make and receive phone calls, send voice messages, and interact with various applications using voice commands. 

For businesses, Voice Service improves customer support, streamlines operations, and improves brand engagement. Voice assistants, in particular, have become valuable tools for hands-free tasks and accessing information on the go.

The adoption of voice technology is increasing rapidly. It is curious to know that Voice search is incredibly popular among mobile users, more than 60% of people said they use voice search when they are alone, 74% of consumers worldwide use voice search to play music, while 66% of the users use it to check the weather. 

Let’s see what other services include voice. 

As we mention previously:

• Virtual assistants help users with different tasks such as setting alarms, playing music, and controlling smart home devices. Some examples of Virtual Assistants are  Amazon Alexa and Google Assistant.

• Call centers use voice services to provide customer support. A variety of voice technologies are used such as voice recognition and speech analytics and more.

As well as:

• Telephone service, which is the most basic type of voice service

• VoIP is a newer type of voice service that uses the internet to transmit voice signals. It is more cost-effective than telephone service.

• Video calling gives the opportunity to see each other talk, a great way to stay in touch with family and friends who are far away.

Voice Service is so important in our fast and busy world. They allow us to communicate with each other in a more natural way, and at the same time accomplish a variety of tasks. 

Voice service makes technology more accessible to more people, including those with disabilities and those who are not tech-savvy. 

Also, voice technology opens up new opportunities for businesses to connect with customers through voice-activated advertising and personalized recommendations.

But how to know which Voice Company is a good one? Follow these tips and make the right choice!

1. Voice Quality

2. Accuracy and Speed

3. Security 

4. Price

5. Customer Support

Discover your perfect Voice Company on TechBehemoths! We've gathered more than 302 companies from various countries, all ready to serve your project needs. Dive into their comprehensive profiles, read valuable client reviews, and don't hesitate to connect with them directly.

If you prefer a more hands-off approach, you can simply submit your project, and within just one hour, our expert team will curate and send you the best-matching companies. 

Best of all, it won't cost you a thing, and you're under no obligation to hire anyone. 

So, why wait? Take advantage of this incredible opportunity to find the right fit for your project hassle-free!