Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: May, 2024
Infopulse, part of the leading Nordic digital services company Tietoevry, is an international vendor of services in the areas of:Software R&DAppli...
What's Impressive About Us? Bitswift Tech Nigeria is an independent technology service provider in Nigeria. And provide managed IT services...
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Founded in 2020, DH Solutions stands as a dynamic force in the IT landscape, specializing in cybersecurity and AI innovation. Our commitment to stayin...
Ukrainian IT company specializing in web development. For over 6 years, SPDEV has been helping our clients step into the digital space.Our specialists...
Sysfix IT Support is a London-based company that offers a comprehensive range of IT support services for both business and residential customers. They...
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At Rysen Group, we're not just about technology – we're about transforming businesses. With a relentless passion for innovation and a co...
Nebosystems - You Trusted IT Solutions Partner. Nebosystems is an IT solutions company founded in 2011. We specialize in building and maintaining b...
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We provide services in the fields of digital marketing, integrated advertising and new technology (blockchain technology and virtual reality). Our sto...
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Introducing iSpectra: Delivering Exceptional Digital Experiences That Matter At iSpectra, we don’t just develop websites—we design digi...
Our IT solutions company is committed to helping businesses of all sizes leverage technology to achieve their goals. We understand that every business...
SMBs struggle with budgeting IT-related investments. Between licensing, talent recruitment and management, tech upgrades and operations, it becomes ha...
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Founded in the year 2003, AccuWeb Hosting is an Old Tappan, New Jersey (US) based web hosting company, providing the most Affordable and Reliable web...
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We are the best solution for your laptop! ✔ We are probably the best performing service, specializing in fixing hardware and software problems. No...
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Building Brands and Strategies for your businessThey design human-centric websites that deliver results for businesses. They provide a comprehensive 3...
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Kantipur Management Private Limited (KMPL) is an ISO certified BPO and HR Outsourcing company in Nepal. We specialize in Business Process Outsourcing...
our mission is to deliver transformative ICT solutions that enhance business efficiency, improve productivity, and create a seamless user experience f...
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Modular Services is a new outsourcing concept designed to provide tailored end-to-end business support services integrating IT, professional services,...
Olla Digital ( part of Olla Group) is the leading end-to-end ICT solutions service provider in Tanzania. When you partner with Olla Digital, you ta...
Does your company suffer from these typical IT challenges?Connectivity issues between China and overseas office locations, especially with Office 365?...
Marketing.net.pk is one of the Best Marketing Company in Pakistan or Our Clients use to say One of the Top Marketing Agency in Pakistan , We have Got...
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Green Touch is a leading Company in the digital transformation field, that began its journey in 2011 as an active institute in the market, working on...
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Managed Services Managed IT services are IT outsourcing or co-sourcing services, which provide efficient, effective, and mature IT value for your c...
Skillikz wholeheartedly believes in the transformative power of technology, fuelled by strong human values. For a successful transformation, we eng...
EXEO is a multi-specialist Managed Services Cloud and Cybersecurity Provider founded in 2012. Its mission is to guide clients on adopting digita...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.