Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: May, 2024
Does your company suffer from these typical IT challenges?Connectivity issues between China and overseas office locations, especially with Office 365?...
GetCore Group is a leading software development company based in Tanzania. With a focus on delivering innovative end-to-end and high-quality solutions...
APOM Solutions - international IT company that provides outstaff & outsource services and takes its origin from Ukraine.Our team customizes and su...
Marketing.net.pk is one of the Best Marketing Company in Pakistan or Our Clients use to say One of the Top Marketing Agency in Pakistan , We have Got...
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EXEO is a multi-specialist Managed Services Cloud and Cybersecurity Provider founded in 2012. Its mission is to guide clients on adopting digita...
Cybersecurity Leaders rely on Cyper to ensure Business Continuity for their organizations. We start with Penetration Testing and Cybersecurity Assessm...
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We’re on a mission to simplify digital transformation for businesses of all sizes. Whether you're a founder taking your business online o...
At Techx4u, we believe in empowering businesses with innovative technology solutions. Founded in 2021, we have quickly emerged as a leading provider o...
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Okoone is a global consultancy and technology company specialized in ideating, designing, developing, and promoting world-class mobile & web appli...
Encycdata is an IT consulting firm developing proprietary products for EdTech, Cloud Marketplace and Event management. Encycdata is a service provider...
We are the IT company which deals on Web development, Application development, and Entrepreneurship. We always believe on Trust and client satisfactio...
ITFume Pvt Ltd is a privately held best NVMe web hosting company based in Pakistan which is the world's superior solution to affordable NVMe hosti...
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Etech Technology Solutions is a strategic business unit of Etech Global Services. Etech Technology Solutions provides fully customizable solutions tha...
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We are best ecommerce web development services first, our large E-commerce website design and development team experts in ecommerce type website...
Dynevo is a reputable software development company with over 8 years of industry experience and a track record of completing 75+ projects. Our mission...
We are a team of experts building custom software solutions for startups and enterprises since 2014.Our mission is to help our clients drive growth th...
AITC International is a leading IT and software development company based in Radhe Radhe Bhaktapur, Nepal. Here we delivering comprehensive solutions...
SEOLHR is a powerful digital growth marketing agency in Asia. At SEOLHR, we believe that digital marketing makes a difference in business success, - u...
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Since 1974, WAMS, Inc. has been the trusted IT support partner for law firms in California and beyond, providing them with cybersecurity services, clo...
CYBER HUSTLE is all about Empowering your Digital Game. We are a thriving Web design & Digital marketing agency based in Colombo, Sri Lanka. Es...
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Fanan Limited is an ISO27000-certified company offering penetration testing services, security audits and specialized cybersecurity services. We pride...
As Managed IT Service Provider we deliver IT Solutions and Services working side by side with our clients helping them to reach their goals. Let us ta...
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Sharpsoft is an IT solutions and services company that provides all the technology-based solutions your business needs. With our highly trained and ex...
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Orion InfoSolutions: Securing your data, empowering your future.At Orion InfoSolutions, we are more than just a software company; we are your trusted...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.