There are 1 Companies in Taiwan
that provide Help desk Services!

Despite its relatively small population of 23.5 million citizens, Taiwan continues to strengthen its position as a technological powerhouse. Since the 1980s, Taiwan has taken a proactive approach to the development of emerging technologies. And while this history of manufacturing prowess still accurately defines the island, an economic revolution is underway.

According to a World Economic Forum report Taiwan is in the midst of an innovation-driven economy. These findings are unsurprising given its position as a future-thinking hub of technology and engineering.

Hints of this high-tech excellence are prevalent throughout the Taiwanese economy. In 2017, Taiwan ranked third out of 159 nations for broadband download speeds. Further reflecting its robust manufacturing industry, the country produces 70 percent of the world's integrated circuits and 90 percent of laptops sold around the globe. 

Why you should work with a Taiwanese IT company?

Companies like Microsoft continue to invest heavily in Taiwan’s IoT industry. Taiwan’s ample supply of engineering talents and reasonable wages makes it a desirable tech hub. In response to this growth, the government’s Asia Silicon Valley Development Agency (ASVDA) endeavors to raise Taiwan's global market share in IoT from 3.8 percent in 2015, to 4.2 percent by 2020, and 5 percent by 2025.

In addition to that, local companies continue to provide digital services such as software development, digital design, and cybersecurity among others, especially for foreign companies. Why do international customers choose to work with Taiwanese IT companies?! It’s simple - in the region is really tough to find better options as price/quality offers. 

What to be aware of when working with Taiwanese IT companies

Taking into consideration that the local IT industry performs above the region average, Taiwan is a place where IT companies are extremely competitive, and their density is high. Probably higher than you might get used to in the US or Europe. For this reason, a very important and required action for customers is to pay attention to companies’ specifications - which may be the decisive factor for the result of the project. 

How does the Taiwanese IT industry relate to the neighboring countries?

According to the Organization for Economic Development, Taiwan has a 98.5 percent literacy rate and the fourth highest standardized math test scores in the world. Further, over 25 percent of all university degrees are in engineering. As a result, many continue to see Taiwan as a desirable hub for further investment.

Compared to the neighboring countries, the digits are close when it comes to literacy, however, in terms of the number of engineers, Taiwan surpasses all its neighbors and has one of the highest chances to become the regional leader tech hub, at least in some branches of IT.

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

• IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

• Managed IT Services: Outsourced IT support and management for businesses.

• On-Site Support: Physical presence for addressing complex technical issues.

• Remote IT Support: Remote troubleshooting and issue resolution.

• IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

• Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

• Expanding Support: Scaling support operations to accommodate a growing user base.

• Technical Issue Resolution: Addressing critical incidents and reducing downtime.

• IT System Deployments: Providing support during technology rollouts and migrations.

• User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

• Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

• Large Enterprises: Managing complex IT ecosystems and extensive user bases.

• Service Providers: Offering technical support as part of their service packages.

• Education Institutions: Supporting faculty, staff, and students with technology issues.

• Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

• E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.