There are 20 Companies in Vietnam
that provide Chatbot Development Services!

As Vietnam moves from low-tech manufacturing to a service-oriented economy, the country’s information technology (IT) market is increasingly gaining traction, giving competition to IT firms in China and India. This has partly been encouraged by the growth of Vietnam as a regional market for domestic enterprises and global technology vendors.

Why you should work with Vietnamese IT companies

Local software producers mostly provide their products to government and small and medium-sized enterprises, while larger Vietnamese companies generally look to multinationals for software. As internet infrastructure starts to improve, more demand for areas such as software as a service (or, on-demand software) and other cloud-computing services should pick up. 

What you should pay attention to when working with Vietnamese IT companies

The underdeveloped IT sector and infrastructure, as well as a relatively low level of education in IT, make Vietnamese companies less attractive to foreign customers. Additionally, IT companies and web agencies from Vietnam face systemic problems with cybersecurity, piracy rate and efficient communication among others.  

Cybersecurity is a particular vulnerability for Vietnam, and one of the most notable cases happened in 2016, when an alleged Chinese hacker group, 137CN, carrying out a number of cyberattacks on Vietnam’s airports as well as the official website of the national flag carrier Vietnam Airlines in which the airline’s customer database was stolen and made public on the internet.

In 2019 there were a total of 31,500 security incidents in the country, according to the Vietnam Computer Emergency Response Team. In the first half of 2020 alone the number of incidents was 4.4 times higher compared with a year earlier. 

How reliable are Vietnam based IT companies 

Under the strongly growing digital economy, major opportunities are opening for investors, especially those who want to provide products and services based on new technologies. Combining this and the cheap market price, Investors rely on Vietnamese IT companies to provide the needed digital services. 

But the situation is different in the regional market, where potential clients have a wide range of countries and companies were to choose from for their web or software projects. 

How does the Vietnamese IT industry relate to the neighboring countries

IT outsourcing services generate around $3bn a year, according to Vinasa. However, Vietnam is still a boutique market when it comes to outsourcing and lags behind its regional peers such as India and the Philippines, which earned $98bn and $21.3bn, respectively, from providing IT services. 

Chatbot services are like smart computer programs that can chat with people just like you and me. They're used to answer questions, help with tasks, and make our online experiences smoother.

More than 426 verified  IT companies offer chatbot services to businesses and organizations. These companies specialize in creating and maintaining chatbots that suit different needs. Some well-known IT companies providing chatbot services include IBM, Amazon, and Microsoft.

Chatbot service providers use a mix of technologies to make chatbots work. They rely on programming languages like Python and JavaScript to build the chatbots. They also use AI and machine learning to teach chatbots how to understand and respond to people. Tools like Dialogflow, Microsoft Bot Framework, and Amazon Lex help in creating and deploying chatbots.

Chatbot services are often part of a broader set of services in the field of artificial intelligence (AI) and customer engagement. Related services include:

• Natural Language Processing (NLP): Technologies that help chatbots understand and interpret human language better.

• Virtual Assistants: Advanced chatbots that can perform more complex tasks and provide personalized assistance.

• Customer Support Solutions: Integrating chatbots into customer support processes to provide quick help to customers.

• Voice Assistants: Like Siri and Alexa, which use chatbot-like technology to answer questions and perform tasks via voice commands.

To choose the best IT company for chatbot services, consider factors such as their experience, the quality of chatbots they've built before, and whether they understand your specific needs. Look at their portfolio and ask for references. A good fit is a company that can make a chatbot that matches your goals and budget.

Chatbot service providers are needed for various projects, including:

• Customer Support: Using chatbots to answer common customer questions and issues.

• E-commerce: Helping customers find products and make purchases online.

• Healthcare: Providing patients with information and appointment scheduling.

• Finance: Assisting with banking tasks, such as checking account balances and transferring money.

• Marketing: Engaging with website visitors and collecting leads.

• Education: Enhancing online learning experiences with chatbot tutors and course information.