There are 1 Companies in Kenya
that provide Adobe CRM Development Services!

Kenya’s ICT sector was worth an estimated $5.48 billion in 2017, constituting 31.7% growth from 2016. The telecommunications segment makes up the vast majority of this at around $3.2 billion. Other important contributors are broadcasting, data center services, cloud, IT, and BPO.

Kenya’s combination of relatively stable governance, strategic location, and young and innovative population has made it an attractive destination for multinational companies. Several notable firms such as Oracle, IBM, Microsoft, Cisco, HP, and SAP have offices in Nairobi, and some have based their entire African operations from these offices.

Why you should work with Kenyan IT companies

Digital service providers in the cloud and BPO markets are largely involved in the provision, rather than the development, of services, whilst Kenyan firms are more prevalent in the fintech and eCommerce markets. The physical technology required for the delivery of digital services is typically imported, and it is not clear that Kenya could produce these products more efficiently. 

A key strength in the digital services market is the acceptance of mobile services. Any consumer solution entering the market would have to be mobile-compatible. Mobile healthcare services are expected to grow particularly rapidly as the sophistication of these offerings increases.

What to pay attention to when working with Kenyan IT companies and web agencies

On the consumer side, it is vital that any proposed digital service offering be mobile-compatible due to the prevalence of mobile usage in Kenya. Furthermore, smartphone penetration in the region is steadily increasing, thus increasing the sophistication of viable digital service offerings. 

Given the acceptance of fintech by the Kenyan population, a possible route to entry in the consumer market is to acquire one of the many smaller fintech firms in the industry. This would resolve some of the primary barriers to entry, most specifically bureaucratic red tape and a lack of local knowledge. 

On the corporate side, the most effective route to entry is likely through partnerships with smaller local resellers. This model is already popular in the Kenyan market. A key differentiating feature here will be how well the service adapted to the Kenyan market.

How reliable are Kenyan-based IT companies?

Considered to be one of the biggest African IT hubs, Kenyan web agencies and IT companies compete only with Ethiopian ones in terms of reliability. As many foreign companies have already invested and thus developed the local IT infrastructure and industry overall, Kenyan IT companies find it easier than other neighboring countries to enter the global market and provide their services for accessible prices. 

How Kenyan IT industry relate to the neighboring countries?

Kenya is actively trying to establish itself as a key ICT hub in the East African region. The country appears to be making good progress in this regard, helped by having a strong connectivity infrastructure and a young, innovative population. Despite this, the country currently faces considerable political uncertainty, and issues surrounding the transparency of tenders remain a major barrier to growth.

Although Kenya’s score for the metric measuring the economic impact of ICT is not high in absolute terms, it ranks 54th in the world. This supports the conjecture that businesses, government, and consumers will be receptive to new technologies as ICT has already had a substantial impact on the Kenyan economy

Adobe is used for different purposes, including customer relationship management (CRM) solutions, which offer the possibility to:

• Better understanding and engagement with customers

• Contact, account, and lead-management

• Marketing, sales force, and workflow automation.

The company has over 100,000 customers, including Coca-Cola, Ford, and Nike. 

Adobe has a strong presence in the market and is ranked as the 7th largest CRM provider in the world with a market share of over 5,1%. According to a recent report by Gartner, the global CRM market is expected to reach $86.2 billion by 2025. 

Their CRM solutions are widely adopted by businesses of all sizes, from various industries, and a variety of professionals are involved in implementing and utilizing Adobe CRM:

• CRM Managers

• Marketing Managers

• Sales Teams

• Support Representatives

It's worth knowing that Adobe CRM can connect with other Adobe tools, like Adobe Experience Manager and Adobe Marketing Cloud, and also easily connect with social media platforms such as Facebook, LinkedIn, and Twitter, which gives the possibility to manage social media platforms within the CRM system.

If you are looking for a CRM solution, Adobe CRM is a good option to consider. But before you start the choice answer the following question:

• What are your business size and needs?

• How much are you willing to pay for a CRM system? 

• How much technical expertise do you have? Choose a system that is easy to use for you.

On the TechBehemoths Platform, there are more than 157 companies that provide Adobe Services that offer CRM solutions.

Explore their detailed company profiles, client reviews, hourly rates, and ratings to help you evaluate, compare and choose the one that meets your expectations. You can use the filter to refine results according to your needs or you can share your project, and our team will make a list of the best-suited companies for you in about an hour.

We also invite you to join us on our blog to find out about 5 Amazing Adobe Offices Around the World.