Top 5 Help desk

Companies in New Jersey

New Jersey is a lively state located in the Mid-Atlantic and Northeastern U.S. Its proximity to major cities like New York and Philadelphia makes it an important center for the tech industry. The tech sector significantly boosts the state's economy, contributing $56 billion, which is nearly 10% of the total economic output. New Jersey has a strong tech ecosystem with nearly 16,000 tech companies and a large pool of talent. Several tech-focused universities, including Stevens Institute of Technology and the New Jersey Institute of Technology (NJIT), offer strong programs in engineering, computer science, and technology. The state has excellent digital infrastructure, making it an ideal location for innovation in fields like cybersecurity, AI, and big data.

How Did We Pick the Best?

1

GoodTroopers

New JerseyUnited States

Team Size 10-49
Cost of Services $$$$$ $30-70/h

Service Focus:

Enterprise App ModernizationMobile App DevelopmentUX/UI Design + See more

Description

With GoodTroopers— the possibilities are endless. We bring you the finest developers and IT resources from across the globe who have worked in every technical, professional, & creative field imaginable. All you have to do is simply connect with the one that gets your idea well, and hire them to take your idea to the next level. Find the finest app developers across the globe — build your business. Take your idea to the next...

Our Take

GoodTroopers is listed as one of the most trusted IT service providers on TechBehemoths. Their poor profile score is based on 4 years of experience, a dozen positive testimonials, and a dozen completed projects, placing them in the top 74% of over 50,000 IT companies on our platform.
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2

HexaCorp Technical Services PVT LTD

New JerseyUnited States

Team Size 250-999
Cost of Services Not revealed

Service Focus:

Enterprise App ModernizationApplication Management & SupportIT Managed + See more

Description

Ecellence in Technology Services for a Global Impact  At HexaCorp, we are redefining technology services through pioneering excellence. Our close collaborations with Microsoft, AWS, and Google position us as leaders in application development, cloud solutions, and data engineering & analytics. With a rich history of 23+ years, we've accomplished 100+ cloud migrations, formed 50+ business partnerships, and developed over 5000 appli...

Our Take

HexaCorp Technical Services PVT LTD has built a solid reputation as a reliable agency through years of experience, satisfied clients, and a diverse portfolio. Their TechBehemoths profile perfectly captures their industry know-how and skills.
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3

ENCS Networks

New JerseyUnited States

Team Size 50-249
Cost of Services $$$$$ $30-70/h

Service Focus:

IT ManagedIT ConsultingWeb Design + See more

Description

ENCS provide a complete 24×7x365 IT 360-degree lifecycle support in one of the most creative and economical ways across the globe. Our services consist of covering a broad range of IT portfolio in which we support traditional and next generation trends especially technologies in which we strongly believe will thrive in years to come! Our global reach and customer-centric approach make ENCS Networks your partner of great choice.We possess detailed...

Our Take

ENCS Networks is listed as one of the most trusted IT service providers on TechBehemoths. Their above average profile score is based on 7 years of experience, a dozen positive testimonials, and a dozen completed projects, placing them in the top 51% of over 50,000 IT companies on our platform.
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Top Help desk Companies in other cities

What is Help desk and what are its benefits for your projects?

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

  • IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

  • Managed IT Services: Outsourced IT support and management for businesses.

  • On-Site Support: Physical presence for addressing complex technical issues.

  • Remote IT Support: Remote troubleshooting and issue resolution.

  • IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

  • Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

  • Expanding Support: Scaling support operations to accommodate a growing user base.

  • Technical Issue Resolution: Addressing critical incidents and reducing downtime.

  • IT System Deployments: Providing support during technology rollouts and migrations.

  • User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

  • Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

  • Large Enterprises: Managing complex IT ecosystems and extensive user bases.

  • Service Providers: Offering technical support as part of their service packages.

  • Education Institutions: Supporting faculty, staff, and students with technology issues.

  • Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

  • E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.