TMO Group Verified Company

The main objective was to establish a cohesive digital ecosystem that could support both our direct-to-consumer communication efforts and professional engagement with healthcare providers. We aimed to improve brand visibility, enable more targeted outreach, and streamline our digital marketing activities across different regions and platforms, while maintaining regulatory compliance. The scope covered the development of a multilingual digital ecosystem including consumer-facing microsites and a secure portal for healthcare professionals. It involved setting up social media channels, email marketing workflows, and integrating everything with our existing CRM system for unified data tracking. TMO Group also implemented a content management system that supports localization and compliance workflows. They ensured alignment with data privacy regulations like GDPR and China’s PIPL. A key part of the work was building dashboards for campaign performance tracking. The project concluded with the launch of a pilot campaign for one of our metabolic treatments.

The project focused on modernizing how we present and manage our product offerings for B2B clients worldwide. Since we launch new products weekly with various formulas and packaging, relying on static documents was inefficient. We needed a digital platform where clients could browse, filter, request samples, and generate quotes independently. This platform also reduced the workload on our sales team and supported multiple languages to serve a global market. The goal was to make our product line more accessible and easier to navigate, improving the experience for our partners and private label customers. The project helped us reduce the time it takes for clients to get product information and place sample requests. Our sales team spends less time answering routine questions, allowing them to focus on bigger deals. Clients find it easier to explore and customize products, which has improved their overall experience. The system also keeps product details up to date, reducing mistakes and confusion. We’ve seen stronger engagement from partners who now use the platform regularly to plan their orders. It’s become a key tool that supports our growth and helps us stay connected with clients worldwide.

The main goal of this project with TMO Group was to enhance our B2B eCommerce capabilities, ensuring a smooth, efficient expansion into new markets. We aimed to streamline our business operations by integrating a more scalable platform that could handle our growing product range and customer base. This would not only improve internal processes but also provide a better, more seamless experience for our partners and clients globally. The overall objective was to facilitate faster, more reliable transactions and create a more cohesive, data-driven environment for future growth. The project resulted in a smoother and faster online experience for our B2B partners, making it easier for them to browse products, place orders, and track shipments. We also saw better communication between our internal systems and the platform, which helped reduce errors and improve efficiency. The new system allowed us to handle a larger volume of orders without delays, and it provided better insights into customer behavior and sales trends, helping us make more informed business decisions.

The scope of work with TMO Group through IT Staff Augmentation focused on extending our internal IT capacity by seamlessly integrating their developers, system architects, and QA specialists into our teams. Rather than outsourcing projects, we specifically needed skilled professionals who could adopt our workflows, tools, and company culture while supporting key initiatives in software development, cloud optimization, and platform maintenance. These augmented team members worked under our management, collaborating daily with our engineers to speed up digital enhancements while ensuring technical excellence. The key deliverables were: rapid onboarding of highly skilled IT talent, consistent integration with our internal teams, continuous contribution to active digital transformation projects, and flexible scaling of technical resources based on evolving project demands. Working with TMO Group helped us complete important digital projects more efficiently. We were able to improve our internal systems, address technical issues quickly, and roll out updates without delays. The added support allowed our core team to focus on larger projects while still keeping up with daily tasks. As a result, we became more agile, more productive, and better equipped to handle the growing demands of our hydrogen and bio methane business.

The goal was to create a practical, WeChat-based training and support platform for our distributors and OEM partners, mainly in China, so they could independently learn how to operate and maintain our printers, understand the product value, and access marketing or technical materials without needing ongoing, direct support from our internal team. It also aimed to streamline partner onboarding and track engagement in a structured way. The project helped reduce the time it took for new partners to get trained and start selling. More partners began using the training tools on their own without needing as much help from our team. We also saw more leads being submitted through the referral feature. Support requests related to basic printer setup and operation dropped. The team could track who completed training, which made it easier to follow up and offer the right support.

The scope of work with TMO Group involved developing a fully integrated social and mobile commerce platform that enables customers to easily access BGF Retail’s products through their preferred social media channels and mobile devices. This includes enhancing the user experience with intuitive interfaces, ensuring seamless purchasing capabilities, and leveraging social platforms to drive engagement and brand awareness. The key deliverables include a functional mobile app, optimized social commerce features, and analytics-driven insights to improve customer interaction. This project also focused on creating scalable solutions to support BGF Retail’s expansion into new international markets. The project helped improve customer engagement by making it easier for people to shop through social media and mobile apps. It also made the shopping experience faster and more convenient, which led to more frequent interactions with the brand. We saw an increase in customer satisfaction due to the smoother and more enjoyable shopping process. Additionally, the platform provided valuable insights into customer behavior, which helped us refine our marketing strategies and better meet the needs of our customers. TMO Group delivered exceptional results, exceeding expectations with creative solutions.

What we intended for this work was to expand our reach beyond a single market and make our products accessible to customers across Asia in a seamless way. We wanted a platform that not only reflected our brand but also gave customers a localized experience in their own language, currency, and preferred payment methods. The project covered everything from building our eCommerce platforms on Shopify Plus to tailoring them for markets like China, Hong Kong, and Malaysia. It involved adding multi-language and multi-currency features so customers could shop in a way that felt local to them. Compliance with each country’s regulations was carefully managed to ensure smooth operations. Logistics and payment systems were integrated to handle cross-border sales efficiently. What impressed us most was their ability to balance technical expertise with an understanding of our brand’s vision. They didn’t just build platforms; they took the time to think about how customers would actually experience them in different markets. That mix of practical problem-solving and attention to the human side of eCommerce made their work stand out in a very natural way.