Reliable IT Services Verified Company

Reliable IT Services Ltd is an established IT consultancy and support company based in Dalkeith, Midlothian. With over 25 years of industry experience and more than 15 years in business, the company has built a reputation for delivering pragmatic, dependable services that keep businesses running smoothly.

The business serves two main groups of clients. For small businesses across Midlothian, East Lothian, West Lothian, and Edinburgh, it provides managed IT support and day-to-day helpdesk services. Many of these companies have no in-house IT team and rely on Reliable IT Services to keep their systems secure, compliant, and reliable. Contracts are simple and flexible, starting with a 90-day tie-in followed by a rolling 30-day agreement. This gives clients confidence without long lock-ins.

The second group is larger organisations across the UK that need specialist skills for projects or ongoing system support. Reliable IT Services is particularly known for its expertise with HCL Domino, offering development, administration, upgrades, and integration. Many organisations still depend on Domino applications but lack in-house expertise to maintain or modernise them. The company provides the skills required to keep these systems secure, efficient, and fit for purpose.

While consultancy and support are the core services, the company also develops tailored business software where it adds real value, with experience across industries including civil engineering, legal, insurance, food manufacturing, and medical organisations. Knowledge of compliance and data security requirements is a particular strength, with the company providing Cyber Essentials preparation expertise.

What sets Reliable IT Services apart is its personal approach. Each client has a single point of contact who understands their business and systems, avoiding the frustration of call-centre style support. The company offers free initial face-to-face meetings to ensure the right fit, and is confident enough in its track record to provide testimonials and references from existing customers.

The guiding philosophy is straightforward: IT should be practical, proven, and reliable. Reliable IT Services avoids hype and trends, focusing instead on solutions that deliver long-term value. Its mission, summed up in the phrase “Be Tech Confident”, is to give businesses the reassurance that their technology is working for them, not against them.