PCS Managed Services Verified Company

PCS Managed Services, LLC is a locally owned IT solutions provider based in Memphis, Tennessee, serving businesses across the Mid-South since 1987. What began as a provider of medical software systems for local healthcare practices has grown into a full-service managed IT and cybersecurity company, and today it supports more than 3,000 end users and over 100 companies across a wide range of industries.

PCS remains one of the region's largest independent IT partners for healthcare, supporting more than 400 Mid-South doctors and medical providers, from small clinics to hospitals. Its healthcare offering includes electronic health records and practice management software, patient relationship management software, and HIPAA compliance consulting.

The company's core approach is proactive managed IT. Technicians work in client environments every day, following detailed processes for monitoring, patching, backups, and security, so problems are prevented before they cause downtime. When issues do occur, PCS reports a first-call resolution rate above 90% and an average phone response time of about six seconds.

Services include:

• Managed IT services, remote support, and a U.S.-based helpdesk

• Cybersecurity, including 24/7 monitoring, EDR, SOC and SIEM support, Zero Trust frameworks, email defense, and security awareness training

• Cloud services, hosting, and backup and disaster recovery

• Compliance consulting for HIPAA, PCI, NIST, and other regulatory standards

• IT consulting and vCIO services for budgeting, planning, and technology roadmaps

• IT procurement, network management, and VoIP and unified communications

PCS serves industries including healthcare, construction, manufacturing, legal, accounting, financial services, real estate, and non-profits. Its mission is to deliver "Legendary Customer Service" through a local team that combines security-first IT with responsive, personal support.