OBI Services LLC Verified Company

Our experience with OBI Services LLC has been outstanding. We engaged them to manage our back-office operations for APAC and Japan marketing teams, including data management, administrative tasks, workflow optimization, and reporting. Their team consistently delivered accurate and timely results, allowing our internal teams to focus on strategic initiatives and high-priority projects. OBI Services impressed us with their structured project management, dedicated account management, and proactive communication across multiple time zones. They were highly responsive to our requests, adaptable to changing priorities, and consistently acted as an extension of our internal team. Key outcomes included: 30% faster turnaround on back-office tasks. 40% reduction in errors across data entry and reporting. Improved workflow visibility and higher internal team satisfaction. What we liked most about OBI Services was their ability to function like an in-house team despite being remote. Their attention to detail, operational efficiency, and reliability set them apart from other outsourcing providers we’ve worked with. The only minor area for improvement would be planning around regional public holidays, but their responsiveness ensured minimal impact. Overall, OBI Services LLC is a trusted outsourcing partner capable of delivering measurable improvements in efficiency, accuracy, and productivity. We highly recommend them to any company seeking reliable back-office support.

Partnering with OBI Services LLC for our customer service outsourcing needs has been a truly positive and transformative experience for our business. From the very beginning, their team demonstrated professionalism, clear communication, and a deep understanding of our company’s goals and values. They took the time to learn about our products, brand voice, and customer expectations, ensuring a seamless transition of support operations. The quality of their customer service agents has been exceptional. Each representative is well-trained, empathetic, and proactive in resolving customer inquiries. Their ability to handle complex situations with patience and professionalism has helped us improve customer satisfaction scores and brand loyalty. We’ve also noticed a significant reduction in response times and an increase in first-contact resolutions, which speaks volumes about their operational efficiency. One of the aspects I appreciate most about OBI Services LLC is their transparency and flexibility. They provide regular reports, performance analytics, and constructive insights that help us continuously improve our processes. Whenever we need adjustments or have special requests, their management team responds promptly and effectively. Additionally, their use of modern tools and technology has streamlined communication and made collaboration effortless. We feel confident knowing that our customers are in good hands, and it allows our internal team to focus on strategic growth initiatives. Overall, OBI Services LLC has proven to be a reliable, results-driven, and client-focused outsourcing partner. I would highly recommend them to any organization seeking to elevate their customer service operations while maintaining quality, consistency, and care.

Our experience with OBI Services LLC has been consistently positive, particularly in the area of non-voice BPO and data management support. From the initial engagement, their team demonstrated a strong understanding of structured processes, data accuracy, and compliance three attributes that are critical for a data-driven organization like ours. OBI Services quickly integrated into our existing workflows, adapting to our documentation standards and internal communication tools with minimal friction. Their onboarding process was well organized, transparent, and supported by dedicated account managers who ensured timelines and quality standards were clearly defined from the outset. In terms of execution, the OBI team has delivered on every key performance indicator we set, including accuracy, turnaround time, and responsiveness. Their data-entry and back-office specialists are methodical and detail-oriented, which has helped us reduce manual correction cycles and improve process efficiency. I’ve also been impressed with their openness to feedback they treat collaboration as a partnership rather than a transaction. One of the most valuable aspects of working with OBI Services is their commitment to data security. Their ISO 27001:2022 certification was a major factor in our selection process, and their operational discipline has reflected that standard throughout. They’ve maintained confidentiality and compliance requirements effectively, which gives us confidence in their governance framework. Beyond technical delivery, the professionalism of their leadership team deserves recognition. Communication is clear and proactive, reporting is regular and actionable, and any challenges that have arisen were addressed promptly and transparently. Their ability to scale resources while maintaining quality control has been particularly useful during peak project periods. Overall, OBI Services has proven to be a dependable and capable outsourcing partner, offering the right balance of efficiency, quality, and compliance. I would recommend them to any organization seeking to enhance operational capacity through non-voice BPO solutions, especially in data management and administrative support. Their team operates with integrity and accountability qualities that make them stand out in the BPO industry.

Partnering with OBI Services LLC has been a transformative experience for our farming operations. Their team's professionalism, adaptability, and dedication have significantly enhanced our administrative efficiency. From the outset, OBI Services took the time to understand our unique needs. They seamlessly integrated into our daily operations, managing tasks such as email correspondence, scheduling, inventory tracking, and supplier coordination. Their proactive approach ensured that potential issues were addressed before they became problems, allowing us to focus more on our core farming activities. Communication with their team has been consistently clear and prompt. We had a dedicated point of contact who provided regular updates and was always available to address any concerns. Their use of modern tools and platforms facilitated smooth collaboration, even across different time zones. What sets OBI Services apart is their commitment to continuous improvement. They not only executed tasks efficiently but also offered suggestions to optimize our processes, demonstrating a genuine investment in our success. Overall, OBI Services LLC has proven to be an invaluable partner. Their support has streamlined our operations, reduced overhead costs, and allowed us to scale our business effectively. I wholeheartedly recommend their services to any organization seeking reliable and high-quality virtual assistance.

Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.

In 2021, I found OBI services through a software user facebook group and there was a promotion going on for OBI services. I was bit doubtful initially due to my lack of experience about working with remote VA service providers. So I had a phone conversation with the owner Mr Cliede and decided to move forward. You know what , that is the best decision I ever made in business. They deserve every cents and it saves my lots of time and money. As an Australian business I know how important it is to have a reliable VA to move forward with business. Thank you guys🙏

I met OBI over 2 years ago and I simply can't image doing business without them. They have truly turned into a team that feels like family and not an organization of VAs. They assist me with so many marketing tasks, but my favorite support is found within video editing, photo editing, graphic design, digital product creation, and landing page buildouts. Their design team and editors are truly better than most I have found locally. If the team needs training, they take training very well specific to your own SOPs and they also do a great job of testing SOPs and finding gaps to make them better. The team has helped me with many other tasks like email support, list building, marketing automations, and even beginning to help a new client of ours with their quickbooks support. I can't speak highly enough of this team!