*instinctools Verified Company

I'm an Engineering Manager at a SaaS company out of Toronto, Canada, focusing on customer service automation. My job is to ensure that the implementation of new clients is a scalable and repeatable process. Our capabilities to integrate with our clients' web pages were excellent. However, we noticed that there was a gap between web and mobile capabilities. Our existing clients had to write a lot of boiler-plate code to integrate our software into their mobile apps. The prospective clients were asking about an SDK during sales calls. Without having an in-house mobile development team, using a vendor to build an Android SDK was a quick win for us. Ironically, *instinctools reached out to me on LinkedIn around the time when our procurement was searching for local vendors. The scope for the project was well-defined, with us providing the systems requirements documentation. The vendor then was responsible for estimation and technical implementation that resulted in the desired business outcomes. We entirely relied on the vendor's expertise and ability to figure out the best way to implement the SDK functionality. We had frequent touchpoints and were collaborating efficiently to clear all the roadblocks that emerged. For us, the main result is that neither our customers nor we managed to find any issues whatsoever. Not for the lack of trying ;) This outcome lays the foundation for our future work together. The project didn't require a lot of management on my side. Both developers had solid skills and were autonomous. We used Slack to communicate, and the team was VERY responsive, especially outside of their working hours, due to our time difference. I was pleasantly surprised that there was no need for hand-holding and project management from our side. This, paired with their understanding of Android development, provides a competitive advantage, especially compared with other vendors that require very detailed specifications. We were also VERY impressed by their flexibility around the contract wording. Our legal team was adamant about specific changes, and at some point, during the contract negotiations, I thought it was the end of the line. So when *instinctools accommodated our requirements, I was happy, relieved, and impressed.

I’m the technical lead at CANet, a nonprofit healthcare organization. We improve care for patients with cardiac arrhythmias (irregular heart rhythms). We needed to develop an innovative IT system that would streamline workflows associated with cardiac arrhythmia between patients, caregivers, clinicians, and nurses. *instinctools provided IT services for two projects within the framework of our IT system. They developed custom mobile applications and web portals. There was also a tiny blockchain project. For the first project, they designed a mobile application with a set of dashboards. It concentrated on patients’ post-myocardial infarction self-management. The second project concerns web and app development. It’s a much bigger project — it’s focused on remote management of patients with implanted cardiac devices. *instinctools created a mobile app for the patients in English and French. They also created a web portal for all the roles in the project. It’s a single login password screen, but each role sees a totally different workplace. There are different screens for patients, clinicians, research coordinators, and device clinicians. For the first project, the impact was very significant and positive. We presented it at our annual conference, which is a big Canadian gathering of all the specialists who deal with cardiac arrhythmia. It was extremely well accepted there. The second project is a workflow optimization that’s going to have a dramatic impact. I’m super pleased. Their work is reliable and functional. They take pride in being strong technologists. They walk the extra mile with you. They selected the project methodology consciously and correctly. They try to understand what the project is about, and they actively suggest solutions. They have very good processes, good quality staff, and good project management. I dealt with two project managers and both were excellent. Their project manager runs the agenda for each meeting, which is a huge help for me. Recently, I started introducing their project manager more and more into calls with my colleagues. The communication is timely. Their written and spoken communication works well. They listen to the context of a problem, and then they actively search and suggest a range of solutions. They are great at technology, and they take pride in that. They’re not trying to take over our business agenda — they just do what they do.

For the past three years, *instinctools has been our most solid partner when it comes to scaling up our capabilities. We basically try to integrate them within our own development teams, though they’re also running point on a few projects. The biggest project they’ve taken the lead on has been a healthcare app for a telecom provider. It’s obvious that they’re doing a very good job there. The team is in direct communication with the client, and we’re confident that they’ll deliver whatever work we give them. Though it’s hard to put direct metrics on their success since they change from person to person, I’d take into account that we’ve been working with them for three years strong and have signed another contract. We also check to see if our clients are happy. Each quarter, we conduct client satisfaction surveys on their work, and they’ve scored 4.6–4.8 out of five for the last two years. It’s clear that our clients are very satisfied with the work *instinctools has done. *instinctools’ solid project management team is one of the reasons why we like working with them. Their developers fit well into our own organizations and deliver all requirements without missing a deadline. If a deadline was moved, it was mostly due to the clients’ own restrictions. I’d also add that they’ve been extremely flexible and understanding in every situation that we’ve encountered. During COVID-19, we had to adjust our expectations for our clients, and there was an overall uncertainty about what was going to happen. *instinctools stayed adaptable so that we could scale up or down depending on the work.

We hired *instinctools to make the customization of ERP software according to our business needs. The main goal was to integrate the Odoo system to match our business processes and connect the Business Intelligence tool for data analysis and visualization. After a thorough analysis of our project, they’ve provided us with a profound project estimate, work scope, and roadmap. The company also had the resources we needed for the ERP system development. That’s why we decided to cooperate with *instinctools. The two key deliverables for this project were the development and customization of Odoo ERP software and BI integration for analytics and data visualization. The *instinctools team analyzed the Odoo business model to make it perfectly match our company's business processes. For data visualization, the *instinctools team connected various data sources to the ERP system, developed a BI connector for the integration with Odoo, and built custom dashboards for different types of reports in Tableau. Though the project is not yet finished, we can speak about some functional outcomes valuable for us at the moment. They have already structured and optimized the processes in sales, finances, logistics, and other departments, making it possible to run these processes “under one roof” of an ERP system. We were very satisfied with their project management and delivery approach. Working with *instinctools agile development team, having transparent processes and clear communication, we’ve managed to finish delivery phases on time. They also participated in decision-making processes, being a part of our internal team. They are very responsive and effective in customizing the system, trying to engineer and offer the best fit solution.

We hired two developers from *instinctools to support our internal full stack developers. The project was the launch of a new website based on React technology. The website had to launch on a specific date in October 2020. I was contacted by *instinctools after a linkedin post of my own. We selected them due to the high development skills, availability and references we got. *instinctools was introduced to the team and architecture and got into it very quickly. After that we explained the details of the epics and user stories. Up from then the assigned GitHub issues were developed independently with help via Slack and calls. The technology used was React and the known web development stack. The project was launched on time and in budget. The cooperation was very helpful and we extended it with the senior dev till Mai 2021 at least. Their project management style was very well organized with clear summary of the tasks and time used. Their communication was very direct, helpful, and pleasant. I found impressive how everything is organized and communicated, the affordable costs, skills, reliability and availability.