Genmar UK LTD Verified Company

Genmar UK Ltd is a managed IT services provider headquartered in Bishop's Stortford, Hertfordshire, with three decades of unbroken trading since 1996. We support around 80 UK business clients with technology infrastructure that needs to be reliable, secure, and aligned to how their teams actually work — from five-person professional services firms through to operations with over a thousand users.

Our service portfolio covers managed IT support, cyber security, Microsoft 365, business telephony, cloud and Azure infrastructure, broadband and connectivity, and AI and automation consultancy. Each service line is delivered by a dedicated team of UK-based engineers operating from a single office, with no overseas call centres and no outsourced support.

We hold ISO 27001 certification, Cyber Essentials certification, and operate as a Microsoft Solutions Partner and a Wildix Gold Partner. These accreditations are not marketing badges but operational frameworks — they shape how our service desk handles incidents, how our security stack is configured, and how we engage with clients facing regulated environments.

Three things distinguish how we work. First, we resolve issues at root cause rather than ticket-closing — our service desk answers calls in seven seconds on average and treats every recurring issue as a process failure to fix permanently. Second, our cyber security stack combines Petra ITDR, Huntress EDR, security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability including coordination with insurers, legal counsel, and forensic specialists. Third, we have built AI and automation into our managed service offering, saving clients an average of ten or more hours per week through automated invoice processing, onboarding workflows, reporting, and admin — over a thousand hours saved monthly across our client base.

We work with clients across financial services, legal, accountancy, recruitment, manufacturing, property, and professional services. Most of our relationships are measured in years, not months.