CCSW - Custom Computer Services Wales Ltd. Verified Company

Based in Cardiff, our IT service desk provides dependable desktop and server support, built on years of hands-on experience, industry-recognised certifications, and a proactive approach to technology management. As a trusted Managed Service Provider (MSP), we ensure your systems operate smoothly, securely, and without disruption—allowing your team to stay focused and productive.

We understand that reliable IT infrastructure is essential to business success. That’s why we offer tailored support for organisations of all sizes, from small businesses to growing enterprises. Our desktop support covers everything from hardware troubleshooting and software configuration to user account management and connectivity issues. On the server side, we handle setup, monitoring, maintenance, and security to keep your data accessible and protected.

Security is a top priority. In today’s digital landscape, threats are constantly evolving, and businesses must remain vigilant. We implement robust security protocols, conduct regular audits, and ensure compliance with industry standards to safeguard your systems against cyber threats. Our team stays up to date with the latest developments in IT security so you can operate with confidence.

What sets us apart is our proactive mindset. We don’t just respond to issues—we anticipate them. Our monitoring tools allow us to detect anomalies in real time, enabling swift intervention before problems escalate. This reduces downtime, prevents disruptions, and keeps your operations running smoothly.

Our Cardiff-based support team is approachable, knowledgeable, and quick to act. We pride ourselves on being more than just a helpdesk—we’re a strategic partner invested in your success. Whether you need immediate assistance or long-term IT planning, we’re here to help you navigate the complexities of technology with clarity and confidence.

By partnering with us, you gain a reliable ally in your digital journey. We handle the technical side so you can focus on innovation, collaboration, and growth. Let us take care of your IT—so your team can do what they do best.