There are 2 Companies in Bangladesh
that provide Virtual Receptionist Services!

Bangladesh-based IT companies started to export software around two decades ago, joining the Business Process Outsourcing activity in the 1990’s.  In this period, the country diversified its services and got specialized in many areas of the IT sector. 

Based on a report delivered by Everest Group, in 2019 the value of the entire IT market in Bangladesh was of $0.9  - 1.1 billion and is expected to grow up to $4.6 billion by 2025. Also, the market registered a growth of 8,6% in the last year.  

Additionally, the government showed strong support for the local IT industry by promoting policies that facilitates the access of tech giants to the market and attracting investments. While most of the industry is focused on supporting in-country services, a significant number of IT players support regional and global development. 

Why you should work with Bangladesh-based web agencies & companies?

Most of the Bangladesh companies provide the same services as other global players do, but on a significantly smaller price, which makes these companies a good destination for budget projects which focus on quantity more than on quality. 

What to be aware of when working Bangladesh-based agencies

While the industry has improved its performance and seeks to compete with global IT destinations, Bangladesh companies lack in proficient management skills and high-end specialists that can provide a great experience.

Are Bangladesh-based Agencies reliable? 

The number shows that a lot of web agencies are founded and relocating to Bangladesh due to its cheap workforce, which means that locally you could find good companies for great prices. On the other hand, relatively low management & IT knowledge of locals, can be a reason to give a second thought about working with a Bangladesh web agency

How Bamgladesh IT sector relates to the neighboring countries

The ability to operate for significantly lower prices (20-30% cheaper) than India & Philippines made out of Bangladesh a good destination for outsourcing in the last 5 years for ICT companies from all around the world.  

All in all, Bangladesh is a promising country in terms of IT infrastructure and human potential, but it lacks discipline and business culture. Also, compared to other cheap resources that make a competition for Bangladesh, the country is expected to be among the most developed in south-east Asia in the close future. 

A virtual rece­ptionist is software designed to e­nsure that every custome­r call receives prompt atte­ntion and assistance. These inte­lligent systems handle incoming calls, addre­ssing basic customer requireme­nts such as appointment scheduling, call routing, and providing nece­ssary account information. 

Virtual receptionists can be customize­d to fit specific companies or industries, offe­ring support in multiple languages. The most advance­d solutions excel in obtaining customer de­tails swiftly and engaging in lifelike conve­rsations to simulate a genuine inte­raction.

Over 90% of customers believe that an immediate response is essential when they have questions or issues. Virtual receptionists can help businesses meet this demand. 

Key advantage­s of virtual receptionist 

A carefully chose­n virtual receptionist or top-tier answe­ring service can greatly be­nefit your business. If you're conside­ring utilizing a virtual receptionist, there­ are a few key advantage­s an answering service should provide­.

• Improve customer experience

• Free up internal resources

• Deliver support 24/7

• Streamline appointment schedules

• Appear more professional

Most important features in a virtual receptionist service

The available features of a virtual receptionist vary depending on the answering service utilized. Here are some key features:

• Automated receptionist

• Live answering

• Message taking

• Directing and transferring calls

• Booking appointments

• FAQs

• Response time

• Availability schedule

Small businesses should consider asking about the internal processes of a virtual receptionist or answering service provider, including their staff recruitment process. Opting for a virtual receptionist service can enhance the professionalism of your business and make the inquiry process more efficient.