There are 18 Companies in Estonia
that provide Chatbot Development Services!

In the past 10 years, Estonia developed its IT industry and infrastructure. Projects like e-Estonia, e-residency, and VR Estonia among others, transformed the country into a fully digitalized hub in the Baltic region. 

The IT sector itself plays an important role in the Estonian economy, registering a 3,68 bn Euros turnover in 2020. Also, ~6.0% of the entire Estonian workforce is enrolled in the IT industry, for those 4800+ digital companies that export their services in 130 countries. 

Why working with Estonian IT companies

Essential e-solutions in Estonia that enable the digital society to function smoothly were all built by local Estonian companies. This enhances the reliability of Estonian IT companies not only locally but also worldwide - about this we will relate a bit later. 

The already built digital system in Estonia, already tells a lot about Estonian IT companies that perform excellently, and are becoming more and more attractive not only for companies but also for skilled professionals that are enjoying preferential conditions. 

So, after all, why you should work with Estonian IT companies?! 

• Skilled workers - that provide high-level digital services

• Open market - that facilitate and ease the access to IT resources and companies services

• Low taxes - compared with other European countries, Estonia helps local IT and tech companies generate sales, by cutting taxes - which can reflect a lower price/project for the end customer

• Healthy business environment  - a well-established communication between businesses is assured 

What you should pay attention to when working with Estonian IT companies

However, working with Estonian IT companies can be also tricky. Even though the post soviet reminiscences are not visible, you still can hit Russian Estonians that are providing the same IT services, but on a relatively lower quality, and in a very specific manner. Roughly, some of the companies are only benefiting from the developed IT environment in Estonia, but don’t follow the same guidelines as the wide majority of companies do. 

Another challenge is the limited human resources that Estonian companies can have. The country’s population is just above 3 million people and 6% of it is simply not enough to cover all market demands, so possibly it would be difficult to find an available IT company based in Estonia to take a big project or so. 

How developed is Estonian IT Infrastructure

Estonia ranks among the top European countries with the highest IT infrastructure. As mentioned previously, its digital transformation made the country one of the regional leaders in innovation. But even so, the country is still not done yet with developing its IT capabilities. 

How does the Estonian IT industry perform compared to the neighboring countries?

In the Baltics, Estonia is a detached leader in IT. Latvia and Lithuania are behind simply because they focused on developing other sectors. But the Estonian performance is also motivated by people’s attachment to digital technologies.  The continuously growing number of digital agencies confirms once again that Estonia ranks better than neighboring countries. 

But speaking about Estonia as an extension to Europe’s northern region, the country is in tight competition with Sweden and Finland, which also find themselves somewhere in the first half of the European IT community. 

Compared with those two countries, Estonian companies will rather provide lower prices for their IT and digital services and products, but at the same time, Estonia has way more limited resources than Sweden or Finland. 

All in all, Estonia is a great country to consider for digital projects, and local companies' rich experience with digital transformation can make a difference for their projects.

Chatbot services are like smart computer programs that can chat with people just like you and me. They're used to answer questions, help with tasks, and make our online experiences smoother.

More than 426 verified  IT companies offer chatbot services to businesses and organizations. These companies specialize in creating and maintaining chatbots that suit different needs. Some well-known IT companies providing chatbot services include IBM, Amazon, and Microsoft.

Chatbot service providers use a mix of technologies to make chatbots work. They rely on programming languages like Python and JavaScript to build the chatbots. They also use AI and machine learning to teach chatbots how to understand and respond to people. Tools like Dialogflow, Microsoft Bot Framework, and Amazon Lex help in creating and deploying chatbots.

Chatbot services are often part of a broader set of services in the field of artificial intelligence (AI) and customer engagement. Related services include:

• Natural Language Processing (NLP): Technologies that help chatbots understand and interpret human language better.

• Virtual Assistants: Advanced chatbots that can perform more complex tasks and provide personalized assistance.

• Customer Support Solutions: Integrating chatbots into customer support processes to provide quick help to customers.

• Voice Assistants: Like Siri and Alexa, which use chatbot-like technology to answer questions and perform tasks via voice commands.

To choose the best IT company for chatbot services, consider factors such as their experience, the quality of chatbots they've built before, and whether they understand your specific needs. Look at their portfolio and ask for references. A good fit is a company that can make a chatbot that matches your goals and budget.

Chatbot service providers are needed for various projects, including:

• Customer Support: Using chatbots to answer common customer questions and issues.

• E-commerce: Helping customers find products and make purchases online.

• Healthcare: Providing patients with information and appointment scheduling.

• Finance: Assisting with banking tasks, such as checking account balances and transferring money.

• Marketing: Engaging with website visitors and collecting leads.

• Education: Enhancing online learning experiences with chatbot tutors and course information.