Top 10 Help desk

Companies in Dubai

Dubai is a major tech center that attracts IT companies and investors with its modern facilities and focus on innovation. The city has invested over $20 billion in technology, more than many other global cities. The government supports digital advancements like AI, blockchain, and IoT to improve daily life. Startups benefit from programs like the Dubai Smart City Accelerator and in5. IT professionals in Dubai earn about $120,000 a year, making it one of the highest-paying tech cities in the region. Dubai is looking to become a global tech leader with strong investments, a supportive business environment, and a forward-looking approach.

How Did We Pick the Best?

1

Real Secure IT Infrastructure LLC

DubaiUnited Arab Emirates

Team Size 10-49
Cost of Services Not revealed

Service Focus:

CybersecurityIT ManagedApplication Management & Support + See more

Description

Real Secure IT Infrastructure LLC, headquartered in Dubai, UAE, is a leading provider of comprehensive IT managed services. Our mission is to deliver tailored cybersecurity and virtualization solutions that meet the unique needs of businesses across various industries. With a strong emphasis on quality, innovation, and customer satisfaction, we ensure that our clients' IT infrastructure is secure, efficient, and up-to-date. We specialize i...

Our Take

Known for its credibility, Real Secure IT Infrastructure LLC has vast experience, excellent customer feedback, and a strong portfolio. Their TechBehemoths profile is proof of their experience and knowledge in the field.
View profile Contact Real Secure IT Infrastructure LLC
2

LDT Technology

DubaiUnited Arab Emirates

Team Size 50-249
Cost of Services Not revealed

Service Focus:

AdvertisingMarket ResearchMarketing Strategy + See more

Description

LDT Technology is more than just a tech company - it’s a global powerhouse with a growing footprint in Dubai and the Middle East. Founded in February 2020 by industry veterans Harish Garg and Pradeep Kumar, our journey began with a clear mission: to merge technological excellence with client-focused solutions. Over the years, we've built a solid foundation, extending our reach to markets across Hong Kong, South Africa, Nigeria, and t...

Our Take

LDT Technology is a trusted partner for startups and established businesses. Their collaborative team prioritizes client satisfaction. Explore their extensive profile on Techbehemoths.
View profile Contact LDT Technology
3

Daddy Cool Technologies

DubaiUnited Arab Emirates

Team Size 50-249
Cost of Services $$$$$ <$30/h
2023 Awards Winner
2022 Awards Winner

Service Focus:

Web DesignSMMSEO + See more

Description

Welcome to the Best Web Designing Company in Dubai. Our objective is to reach our clients, get brand recognition, generate inbound sales and obtain better ROI. We are established with a mission to set as a brand which is reliable source of providing all the digital solutions. The solutions provided by us are cost effective incorporating a mix of social, search, display, digital strategy, digital consulting and email marketing services. We are kno...

Our Take

You can rely on their competence based on their experience, client references, testimonials, and portfolio. Their TechBehemoths profile effectively showcases their industry know-how.
View profile Contact Daddy Cool Technologies
4

Ali Haidar IT Consultants

DubaiUnited Arab Emirates

Team Size 2-9
Cost of Services $$$$$ <$30/h

Service Focus:

IT Strategy ConsultingIT ConsultingCybersecurity + See more

Description

Ali Haidar IT Consultants LLC Dubai is officially established in Dubai in ​2024 but working with another name in Dubai Since 2008. We are ​helping small and large companies for IT Managed Services, CCTV, ​Networking, Computer Repair, AMC, Software and Hardware ​Installation. Troubleshooting, IT Support, Onsite & Remotely Networking, Cabling & Configuration Digital Marketing, Social Media & Online A...

Our Take

Based on our selection criteria, Ali Haidar IT Consultants is one of the most reliable service providers in Dubai. Their experience is 1 years, and more than 2 projects delivered reflects their reputation level.
View profile Contact Ali Haidar IT Consultants
5

Blue Ginger Technology

DubaiUnited Arab Emirates

Team Size 50-249
Cost of Services Not revealed

Service Focus:

BrandingMarketing StrategySMM + See more

Description

At Blue Ginger Technology, based in Dubai, we provide cutting-edge IT and digital marketing services, including Software Development, ERP & CRM Solutions, Mobile App Development, Web Design, eCommerce Solutions, Cloud & DevOps, SEO, and tailored digital marketing strategies. Our expert team is committed to delivering innovative solutions that drive growth, enhance online presence, and maximize revenue. We serve industries such as Fintech,...

Our Take

Blue Ginger Technology is one of the local market leaders and stands out for its quality, trust, commitment, and constant growth. These values have helped them to rank among the top IT services providers on Techbehemoths, to deliver successful projects and to get satisfied clients and visibility.
View profile Contact Blue Ginger Technology
6

Wisetech Systems L.L.C.

DubaiUnited Arab Emirates

Team Size 10-49
Cost of Services Not revealed

Service Focus:

SEODigital MarketingIT Consulting + See more

Description

WiseTech is a group of certified and experienced IT professionals that offers both small and large companies a variety of IT services. They offer economically cost network design, implementation, data storage, and backup services. They also provide other services, such cloud computing and custom software development, to help businesses remain competitive. The creative executives at WiseTech approach each project with an entrepreneurial mindset...

Our Take

Wisetech Systems L.L.C. has built a solid reputation as a reliable agency through years of experience, satisfied clients, and a diverse portfolio. Their TechBehemoths profile perfectly captures their industry know-how and skills.
View profile Contact Wisetech Systems L.L.C.
Help everyone by improving this top!

Suggest a great company you have worked with

Suggest a company

What is Help desk and what are its benefits for your projects?

For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.

There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page

Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).

Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.

Help Desk services are closely related to various IT support and management services, including:

  • IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.

  • Managed IT Services: Outsourced IT support and management for businesses.

  • On-Site Support: Physical presence for addressing complex technical issues.

  • Remote IT Support: Remote troubleshooting and issue resolution.

  • IT Consulting: Strategic guidance for technology decision-making.

Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.

Help Desk providers are essential for various projects, including:

  • Establishing IT Support: Setting up a Help Desk service for the first time within an organization.

  • Expanding Support: Scaling support operations to accommodate a growing user base.

  • Technical Issue Resolution: Addressing critical incidents and reducing downtime.

  • IT System Deployments: Providing support during technology rollouts and migrations.

  • User Training: Offering training and guidance on technology usage.

Companies across industries can benefit from Help Desk services, including:

  • Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.

  • Large Enterprises: Managing complex IT ecosystems and extensive user bases.

  • Service Providers: Offering technical support as part of their service packages.

  • Education Institutions: Supporting faculty, staff, and students with technology issues.

  • Healthcare Providers: Ensuring uninterrupted access to critical medical systems.

  • E-commerce Businesses: Maintaining online store functionality and resolving customer issues.

Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.