Voxworks Verified Company

Voxworks is an Australian AI voice agent platform that automates inbound and outbound phone calls for local businesses. Unlike most voice AI tools that wrap around offshore APIs, Voxworks runs its own proprietary voice engine — orchestrating speech recognition, language models, and voice synthesis directly — which gives the team tight control over how agents sound, respond, and stay within script guardrails.

The platform is purpose-built for the Australian market. Speech recognition is trained on local accents and vernacular (handling terms like "arvo," "rego," and "ute" naturally), and the synthesised voices sound genuinely Australian rather than American. Infrastructure runs in AWS Sydney, peered directly with major Australian carriers, with inference at the edge to keep voice-to-voice latency under 800ms on local networks. The engineering team has tuned the entire stack — VAD, STT, LLM, and TTS — for 8kHz phone audio and natural conversational turn-taking, with the ability for callers to interrupt mid-sentence without awkward cut-offs.

Voxworks supports a range of call workflows: 24/7 inbound coverage and after-hours overflow, AI voicemail with structured summaries, outbound lead qualification campaigns, and CRM-triggered calling. Calls can be launched from pipeline stages, forms, events, or internal workflow triggers, with transcripts and outcomes pushed back into customer systems via secure webhooks. Telephony integrations include Twilio Programmable Voice forking, native VXML and WebSocket audio forks, and direct SIP-in for high-volume enterprise diallers.

On the compliance side, Voxworks aligns with ISO 27001, keeps all data resident in Australia, and supports PII scrubbing and zero-data-retention modes for sensitive workflows. The product is positioned around "Sovereign AI" — the principle that Australian businesses deserve locally-owned, locally-operated AI infrastructure rather than depending on US-based providers running American-trained models on offshore servers.

Pricing is tiered from entry-level plans for AI voicemail and small-business inbound coverage through to professional plans for high-volume automation, plus custom enterprise engagements covering integrations, voice design, and compliance work. Target verticals include real estate, medical, trades, insurance, financial services, and market research.