Volusion

WOW! What incredible service. Just got off a 1 hour call with Sam in Tech support A++++ in every category.

Seana was very helpful with an issue I was having with the backend. Also, she was very knowledgeable.

Criminal enterprise to be avoided at all costs! Volusion used a sophisticated chargeback fraud scheme to steal over $10,000 from my business. Immediately following the fraudulent chargebacks, they began withholding sales revenue even though the products were all being shipped on time with proof provided via tracking number and delivery confirmation. There was no legitimate or legally viable reason for either the chargeback theft, nor the withholding of funds, the latter of which continued until the company went bankrupt and I was forced to close the business and lay off all employees. I had come so far out of pocket to ensure my orders were filled (assuming I’d be paid eventually since I did everything right, nothing wrong, and had irrefutable proof that every order was filled on-time — even those orders placed after Volusion started stealing the sales revenue), that I had no money left to pursue legal recourse once it became evident that what was happening was not a glitch or a mistake but an actual premeditated crime. A quick Google search reveals that criminal behavior like this is standard procedure for Volusion, and that mine was but one of hundreds or maybe even thousands or businesses and individuals who have been victimized. It’s astounding that the company’s executives are not in prison, and begs the question of why the government turns a blind eye to Volusion’s massive financial crimes against honest entrepreneurs and their employees. There are countless alternatives to Volusion with good reputations. For your own good and that of your business, take the advice of someone who has had his entire livelihood stolen by Volusion and do business with another company. Pretty much any other e-commerce software and payment processing firm would be better than the criminal racket known as Volusion. One star is one too many for a company this sinister, and this review only focuses on their unethical business practices. They’d be rated just as poorly in terms of customer support, ease of use and SEO-friendliness of templates and pages. Volusion literally does not do any one thing well except steal from their smallest customers — those least likely to have the resources to bring them to justice.

How can I start? A company that miss lead their client prospect to obtain a sale. Just like I say first is a Google review so all consumers see step by step how they do it. So don't fail for it! Sorry but I will move forward with a different call or complaint against your company. Due to the misleading product that sold to me, and did not work for my type of business. Including with a bad online review to your company, and a business bureau complaint. The good thing is that I have all records of calls, emails, and messages from day one. I was very clear and specific with Rey Espinosa; that I am a car dealership and an operating business, not just a new venture like you guys are used to. We did a video conference call with google meeting that Rey Espinosa was part of. Which I saved the salesperson presentation. Where I expressed all my concerns before I decided to make the purchase. ( Feel free to check with him on this fact) First, I told him that my software IDMS was going to send an automatic feed every night to update and keep up with the inventory through a HTML Feed. Which he said that the website was capable of this feature. ( This never happen) Secondly, the website was supposed to be active within two weeks from sign up. ( This never happen ) Third, The website was supposed to include all my previous seo links that I had in place to be linked to you guy's website. ( This never happen ) Including the carfax/autocheck report to be integrated on all my inventory, so customers can see the vehicle history. ( This never happen) Fourth, SEO was going to take effect as I specified, on a report that I attached to an email with a list of links from my previous website provider; that will help redirect the traffic to the hosting. ( This never happen ) Fifth, on April 10th after I noticed that some of the facts did not took place I sent an email to Rey Espinosa, requesting my formal cancellation. Then I received a call from Brian saying that he will be the one helping me to build my site; he mention that some of the services that Rey offered me was not correct, that you guys don't have the capability to received my inventory automatically. Sixth, the Facebook store was supposed to be set up and we did set it up with your support department but it never worked. ( This never happen ) I was told by Rey to give it few weeks until it was built so I can try the site and see how it works. So, I gave the chance to Rey and Brian so they can deliver the product. Then, I received a call from your support department with instructions how to upload my inventory and how to manage my page and make changes 1 on 1 with me on the phone. At all times I was expressing my frustration with the support department; all calls are recorded for your records. The support department told me that I must transfer my domain to the new page so they can finish setting everything up and I can redirect my traffic to the new website. So I called Go Daddy my provider so we can get the transfer going and to help us get it accomplished. Which was, what your support department asked me to do. THAT WAS A BIG MISTAKE. Since that day I loss an enormous amount of business due to my traffic not being redirected to the new website; you can also see on your company records ALL my calls, almost on a daily basis to your support department asking for help because my clients could't find my website links, vehicle details, or updated inventory etc. So, let me know if you need more reasons to show you that your company MADE a big mistake with my account. I hope we can resolve this matter now that you have all the facts and I have all the records, to proceed with my cancellation. I am looking for a full refund of my money. Nothing else, otherwise I will proceed with all complaints as I expressed in the begging of this email.

poor customer service. Denied our refund without justification. Software is average @ best.