Travelers Auto Transport Verified Company

With 24 hours before my scheduled pickup, I received no response from Adam in dispatch who wanted to delay pickup 2 days later which is unacceptable. Paid a $250 deposit (with 5 days advance notice) which is contradictory to their website because Patrick ensured me that weekend pickup was typical AND he had 15 reservations for my route to Florida from Vegas.. When I asked about weekend pickup, his response was "what's a weekend?!" but reality spoke and there was no pickup. Furthermore, dispatch not only didn't answer but their voicemail box was full so I left a message at Patrick's office and his cell phone that I was concerned. I wrote an email to cancel my request and request a refund if I didn't hear back. They clearly don't work on weekends and lied to get a deposit. Wasted my time and money in having to find another transport. Unreliable and untrustworthy! 2/23/2023 update: I made a dispute to my credit card company and asked Adam to issue a refund for my $250 deposit which he agreed to in return for removing this review; however, after couple follow-up emails, I received no response. Wasting my time and effort but have to go through dispute process to get my deposit back. The follow-up communication is not existent with this company and the co-owner himself. I understand that weather can impact operations but the customer communications and response is very lacking.

I cancelled my order with another company that hadn’t been able to get a drive for the date requested for pick up of my car. When I spoke with James on 3-16-22 who quoted me a cheaper price and stated the company I was canceling with had bad reviews and anyone that quoted me anything cheaper than $995 would more than likely ask for more money when they came to pick up the the vehicle because that’s what a lot of companies do to get your business. James asked if the car was packed up, I stayed yes and he said it was fine up to 100 pounds. I was told they would have my car picked up by Saturday 3-19-22. I had to give a deposit of $175 and my card wouldn’t be ran until the vehicle was picked up and it would go towards the total price of $995. I received a call Friday 3-18-22 stating they had a driver and my vehicle would be picked up Saturday then it changed to Saturday or Sunday 3-20-22 and I would owe $820 at the time of delivery and I should have cash cause if I used a card there will be a 3% charge which was not told to me when I gave my card information for the deposit. My daughter received a text not me of the time the car would be picked up Sunday not Saturday. When the driver arrived they were rude telling my daughter to drive the car out the garage and it was going to be $200 since the car was packed up. Then I get a call from James stating some BS about the truck having to be weighed and if it’s over everything having to be taken off and he was never told the car was packed up. During that conversation James stated he was the owner of travelers auto transport. He had charged me $175 for the driver showing up which was done two days prior on 3-17-22 but didn’t take my car because I refused to pay the additional $200 since James did exactly what he told me other companies would do and screw the consumer who may have no other choice but to pay the money when they came to pick up the vehicle. James asked if I wanted him to find another driver which I declined because he tried to hustle me and I will not do business with dishonest companies. James refused to refund my $175 so I had to dispute the charge. I would not recommend this company because they are hustling customers and I would not give them your card information either.