SmartNova Verified Company

SmartNova is a vendor-agnostic systems integrator for enterprise customer engagement and contact centers. We design the architecture, integrate best-in-class platforms into a single system built around your data, and stay with you through deployment, migration and ongoing support.

Large banks, telecom operators and retail brands come to us when legacy on-premise systems can no longer scale, when peak-load traffic threatens stability, or when data-security and compliance rules limit what a public cloud can do. Because we are not tied to a single vendor, we choose the leader in each layer instead of the average of one product suite, and we make those systems work together through one shared data model.

Our ecosystem combines Genesys as the omnichannel routing core, Verint for workforce management and quality (predictive capacity planning that reduces shrinkage and protects SLA), Omilia for conversational AI and voice biometrics that automate routine contacts, and NovaTalks, our own omnichannel platform that unifies messengers, web chat, email and voice in a single agent window with a no-code chatbot builder.

We deliver both cloud-native and hybrid architectures, so regulated organisations keep full control over where their data lives. Migrations from legacy platforms are phased and built for zero traffic downtime, so calls and chats never go silent during the switch. Every engagement is backed by a guaranteed SLA covering uptime, response time and stability under high load.

Typical outcomes include a single window across all channels, automation of a large share of routine interactions, lower operating costs through smarter scheduling, and deep analytics for supervisors. If you run a high-volume contact center and need enterprise-grade reliability without a rigid one-size-fits-all template, SmartNova builds the system around your business.