🌟Case Study: Successful Reinstatement of GMB Profile for Kohinoor Magic Show 🚀

Here's a recent success story featuring Kohinoor Magic Show, an exceptional service business offering artists for events and shows. 🎩✨

Client Background:

They have Relocated their booking office from Delhi to Indirapuram Ghaziabad which led to unforeseen challenges, particularly with Google My Business (GMB) profile—a lifeline boasting 750+ reviews and an impressive 4.9 rating. Updating the address led to suspension, severely impacting revenue and online visibility. 💼🌐

Case History:

Despite multiple attempts to contact GMB support, each response claimed their business wasn't eligible for Google Maps. After two months of relentless efforts, their profile remained suspended, dealing a significant blow to the business. However, challenges only fueled our determination! 💪🔍

Step 1: Audit Actions:

➡ We have conducted a meticulous audit for NAP (Name Address Phone Number) across all online sources.

➡ Checked for Google Indexing Clashes on their website.

➡ Verified business proofs, images, and utility bills for NAP clashes. 🕵️‍♂️📊

Identified Causes of Suspension:

✅ Their social media handles and local directories displayed the old business address.

✅ Their Google indexing reflected the outdated Delhi address.

✅ The shop front lacked prominent hoardings displaying NAP.

✅ Utility bills showed slightly different addresses compared to Google. 📍🔗

Step 2: Rectification:

☑ We have updated all social media and local directories to reflect accurate NAP.

☑ Implemented Schema Markup to resolve address indexing issues.

☑ Installed flex boards and banners outside the shop, prominently displaying NAP.

☑ Submitted a detailed form with supporting documents and images. 🔄🔧

Outcome:

Received an automated response requesting a reply on the original email thread. Our attempts to reply were futile, and the reinstatement remained unsuccessful. 📧❌

So, what did we do differently?

Alternative Approaches: Social Media & Community Forums

As we were facing a lack of response through formal channels, we took this to Twitter and the Google My Business Community Forum. A critical turning point came when a personalized email response from "an executive" at Google Support, after a tweet, led to the profile's reinstatement within 24 hours. 🐦🌐

Result:

We have received a response on Twitter, instructing a reply on the original email thread. This case underscores the importance of persistence and alternative channels in GMB profile reinstatement. Effective communication and finding the right support contact were pivotal for a prompt resolution. 🤝✨

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