Client: Fishbox LLC, Philadelphia, USA

Timeline: 9 months

Services Provided:

• Custom Software Development

• Web Development

• UX/UI Design

Overview

Fishbox LLC offers virtual mailbox and delivery solutions in Philadelphia. Initially, their business relied heavily on manual processes, tracked through spreadsheets and emails. Although they had a basic WIX website, it lacked the automation necessary for efficiency and growth.

We were tasked with building a subscription platform to automate tasks such as user subscriptions, delivery scheduling, and notifications—allowing the team to focus on business expansion.

Challenges

• Manual Operations: Heavy reliance on spreadsheets and emails for task management.

• Outdated Website: Limited functionality that couldn’t support automated subscriptions.

• User Experience Needs: A modern UX/UI to attract and retain customers.

Solution & Approach

1. UX/UI Design:

We conducted strategy sessions to understand user needs and developed wireframes for continuous feedback, creating an engaging, user-friendly interface.

2. Development Process:

We built the front-end with NextJS for smooth performance and PostgreSQL for scalable data management on the back-end.

3. Automation:

Key processes such as subscription management and notifications were automated, improving efficiency and customer experience.

4. Collaboration:

Through ongoing collaboration with the client, we iteratively refined the platform to meet business objectives and ensure high value delivery.

Results & Impact

• Increased Efficiency: Manual work was reduced, freeing up resources for strategic initiatives.

• Scalable Platform: The new system supports automated subscription and delivery management.

• Improved UX/UI: Enhanced user experience increased customer satisfaction.

• Ongoing Collaboration: We’re now working on a mobile app to extend the platform’s reach.

Conclusion

The Fishbox subscription platform has transformed their operations, automating key processes and creating a foundation for future growth. With our continued collaboration, the platform will soon expand through a mobile app, further enhancing their digital presence.

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