Harnessing the power of AI, we introduce a robust Event Support AI Chatbot, built to enhance user engagement for large-scale events via WhatsApp. This sophisticated system is tailored to handle over 100,000 users concurrently, ensuring seamless interaction during high-traffic events.

Our chatbot is constructed on a modular architecture:

A Botpress Framework that serves as the backbone, enabling versatile chat functionalities.
An Open Source Embeddings module that employs a state-of-the-art text-embedding model to comprehend and process user queries efficiently.
A Chatbot Engine which employs conditional and manual interventions to ensure accurate responses.
A Vector Database (Chroma DB) that stores and retrieves query embeddings for swift search and response delivery.
A Microservices API layer that facilitates communication between the chatbot engine and the database, ensuring scalability and reliability.
OpenAI's Language Models (GPT-3.5-turbo/GPT-4) are integrated to generate human-like responses, tailored to the context of the conversation.

The chatbot's features include:

Entity Recognition: Identifies entities within the conversation, inserting data into an SQL database without validation.
Async Task Handling: Utilizes queuing techniques to manage user queries, providing prompt responses.
Conversational Memory: Advanced prompt engineering to maintain context and coherence throughout interactions.
High Availability & Scalability: Designed to scale horizontally and vertically, ensuring high availability during peak loads.
Live Agent Handover: Incorporates a seamless transition to live agents when necessary, providing a human touch.
Feedback Pipeline: A system to gather user feedback, enhancing the AI's performance and accuracy over time.
Data Validation, Cleaning, and Filtering: Ensures the integrity and quality of user data before insertion into the database, enhancing the chatbot’s reliability.
WhatsApp Integration: Seamlessly connects with WhatsApp for users to interact with the chatbot.
SQL Injection and Web Application Firewall: Protects against malicious attacks, ensuring the security and stability of the chatbot application.
Advanced Logging and Monitoring: Enables close monitoring of chatbot performance and user interactions.
High Availability and Disaster Recovery: Implements robust disaster recovery strategies to maintain service continuity.
Advanced Architecture: Optimizes the design to minimize operational costs like tokens while maximizing performance.

Treppan Technologies

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