THE CHALLENGE: CENTRALIZED IT SUPPORT

The client initially came to Miles IT with a need for centralized support for all of their locations spread throughout NJ. The client works with multiple municipalities on many different projects, including redevelopment, environmental, wastewater, and structural engineering. Their government contracts have strict timetables and requirements, requiring a reliable IT infrastructure to ensure maximum uptime and, if needed, quick response and resolution to any issues that arise.

Being geographically segmented, they needed an IT support partner who could quickly learn their infrastructure, understand each of their locations from a technology perspective, and provide timely, responsive support around the clock (24/7). Having a shoulder to lean on from a technology consultation standpoint was also big on their list of criteria to ensure their technology could support current and future client needs.

THE SOLUTION: THE MILES ASSURANCE PLAN (MAP)

We had successfully provided IT support for the client for several years before developing our Miles Assurance Plan (MAP). However, once we made the MAP available to our customers, this client was one of the first ones we approached based on their needs and our years-long partnership. Today, we can provide the firm with an affordable plan including but not limited to unlimited support and 24/7 monitoring of their infrastructure.

Our MAP services provide the firm with the following IT Support benefits:

Quick Response Time

Multiple team members are dedicated to their support issues, ensuring tasks are completed fast, and downtime is kept to a minimum.

Knowledgeable Support

We learned what each location had from a server, PC, firewall, and networking perspective to resolve issues faster and more efficiently.

Reduced Risk

More than one team member knows the client’s IT infrastructure, so there is less risk if a team member leaves or can no longer be a part of the plan.

Multiple Teams

As we offer one-stop IT solutions, we can assign any escalated support needs in-house to team members for consulting as provided by MAP.

THE RESULTS: A STRONG, SUCCESSFUL PARTNERSHIP

After we signed the firm up to become a MAP customer, we took action to gain a deeper understanding of their IT environment and their business as a whole. We assigned them a dedicated team that could provide proactive solutions and identify issues before they caused disruptions.

Miles IT

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