OUR CHALLENGE

Developing Financial Leaders at HSBC Vietnam
A significantly higher rate of employee departures than anticipated
Employee disengagement and dissatisfaction
Need for improved efficiency
Costly and time-consuming recruitment procedures

HSBC wanted to invest in their employees’ futures to show the staff that they were valued at work and help them to develop meaningful careers as team leaders and managers at the bank long-term. They were keen to develop the skills and knowledge of 1,700 employees, all in non-management roles.

OUR SOLUTIONS

MDT Training built two separate management and coaching skills training programs adapted to the level of experience the learner groups.

Help managers understand how to make a personal impact
Improve team dynamics and accountability
Create a coaching culture within the bank
Build a client-focused mindset in branch

OUR RESULTS

Fostering Their Leadership Skills and Coaching Abilities to Prepare for Career Progression at HSBC

91% satisfaction rate
93% of employees recommended training to other employees
89% Mindset Improvement assessed by the participating teams
Employee Retention improved from 73% to 84% resulting in cost savings of $700,000 USD in recruitment and productivity over the course of a 12 month period

MDT Training

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