Transforming Operational Efficiency for a Leading Telecom Business in India

Challenges Faced

A major telecom company in India struggled with inefficient workflows, data management issues, and lack of automation across critical business functions. Key challenges included:

Manual login and access management – No centralized control for user roles and data security.
Disjointed operational processes – Difficulty tracking projects, vendors, customers, and financial transactions in a unified system.
Limited visibility into key metrics – Decision-makers lacked real-time insights for performance tracking.
Approval bottlenecks – Delayed project and expense approvals due to manual processes.

Our Approach

We implemented Microsoft Dynamics 365 Business Central, tailoring it to address their specific operational needs:

Secure Role-Based Access – A streamlined login system with personalized dashboards, ensuring data privacy and user-specific access.
Integrated Customer & Vendor Management – A centralized module to store and track customer interactions, invoices, and payments.
Project & Expense Tracking – Implemented the Job module for real-time project monitoring, budget management, and approval workflows.
Automated Approval Workflows – Optimized purchase and expense approvals, reducing delays and improving financial control.
Seamless Financial Management – Fixed Asset and Payment Journal modules integrated for accurate tracking of transactions.
Advanced Reporting & Analytics – Power BI integration provided real-time insights into business performance, driving data-driven decisions.

The Outcome

40% Improvement in Workflow Efficiency – Automation reduced manual effort, boosting productivity.
Enhanced Financial Accuracy – Centralized management of expenses, approvals, and payments minimized errors.
Stronger Data Security & Access Control – Role-based logins ensured only authorized users accessed sensitive information.
Real-Time Business Insights – Custom reports and dashboards enabled faster, informed decision-making.

By streamlining their operations, financial management, and approval processes, we empowered the telecom company to achieve greater efficiency, cost savings, and strategic growth.

GSUS STAR SOFTWARE SOLUTIONS PVT LTD

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